Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE

Summary

STI is seeking a Help Desk Coordinator who will assist customers with computer and application issues. The role requires excellent communication skills and involves troubleshooting various Microsoft applications while adhering to established IT policies and procedures.

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications
• Maintain a working knowledge of Help Desk and IT Operations procedures
• Log all incoming problems and requests and actions taken to resolve them
• Provide first response help desk support to all customers and users
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests
• Provide support for AOC business applications
• Provide follow-up status to end-users in accordance with specified support policies and procedures
• Ensure closed problems are adequately documented

Skills

• Knowledge and experience supporting and troubleshooting various Microsoft applications
• Ability to work well in a fast-paced, iterative, deadline-driven environment
• Ability to organize, prioritize, and meet established deadlines
• Adhere to established Help Desk IT policies, procedures and standards
• Ensure conformance with information systems goals and procedures
• Good clear communication skills
• 2-year college degree or equivalent technical study
• Excellent communication skills and computer knowledge
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365
• Experience using Microsoft Excel, Word and Visio

Qualifications

Must Haves

• Knowledge and experience supporting and troubleshooting various Microsoft applications
• Ability to work well in a fast-paced, iterative, deadline-driven environment
• Ability to organize, prioritize, and meet established deadlines
• Adhere to established Help Desk IT policies, procedures and standards
• Ensure conformance with information systems goals and procedures
• Good clear communication skills

Nice to Haves

• 2-year college degree or equivalent technical study
• Excellent communication skills and computer knowledge
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365
• Experience using Microsoft Excel, Word and Visio