Automation Engineer

Summary

Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. The Automation Engineer will be responsible for building automated solutions to enhance customer experience by streamlining processes and developing internal tools, ultimately improving operational efficiency.

Responsibilities

• Partner with the Customer Success and Support teams to identify manual processes and build automated replacements that are reliable and easy to maintain
• A consolidated dashboard showing account health, support queue status, onboarding stage, and renewal risk
• Alerting logic that routes the right signal to the right person with a recommended next action
• Account briefings that give the success team context before engaging a flagged customer
• Connect data sources through APIs so that customer’s information flows across the organization without manual data entry or duplication
• A unified account view joining product usage, support history, and billing data
• Real-time sync between the support platform and implementation tracking
• Contribute to customer-facing tools and monitoring systems that surface early warning signals from usage and support data
• A self-service portal where administrators can run configuration changes and pull usage reports independently
• An automated assistant grounded in product documentation and support history that resolves common technical queries without human escalation
• A risk identification system that surfaces at-risk accounts before the renewal window, drawing on usage, support, and billing signals

Skills

• A degree in Computer Science, Information Systems, Engineering, or a related field — or equivalent hands-on experience
• 1–3 years of experience writing and deploying scripts, automations, or integrations in a real environment (internships, freelance work, or personal projects count)
• Proficient in Python and SQL: with the ability to write queries, build basic scripts, and troubleshoot when something breaks
• Experience connecting to APIs and working with external data sources
• Eagerness to own projects end-to-end and see them through production

Qualifications

Must Haves

• A degree in Computer Science, Information Systems, Engineering, or a related field — or equivalent hands-on experience
• 1–3 years of experience writing and deploying scripts, automations, or integrations in a real environment (internships, freelance work, or personal projects count)
• Proficient in Python and SQL: with the ability to write queries, build basic scripts, and troubleshoot when something breaks
• Experience connecting to APIs and working with external data sources
• Eagerness to own projects end-to-end and see them through production