Junior Customer Success Manager

Summary

Sumsub provides AI-powered trust infrastructure for compliance operations, including identity and business verification, fraud prevention, transaction monitoring, and risk workflows. The Junior Customer Success Manager will build and strengthen customer relationships, support client goals across technical, business, and product areas, provide training, manage feature releases, and represent client feedback internally.

Responsibilities

• Managing clients on all levels: technical, business, and product and help them succeed in their goals
• Managing and growing relationship with Key Client (stakeholders)
• Identifying opportunities and potential challenges
• Providing clients with training and webinars
• Introducing clients to the new features and handling new feature releases
• Providing client feedback internally
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative

Skills

• Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres
• Proficiency in Google Sheets / MS Excel
• Strong analytical skills and proactive approach
• Basic understanding of KYC

Qualifications

Must Haves

• Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres
• Proficiency in Google Sheets / MS Excel
• Strong analytical skills and proactive approach

Nice to Haves

• Basic understanding of KYC

Benefits

• Remote-first, trust-based culture with no mandatory office days or attendance trackers; offices or coworking spaces are provided in some locations.
• Flexible working hours with no fixed 9-to-5 schedule, provided the day remains productive and aligned with the team.
• Performance-based bonus of up to 20% of base salary.
• Uncapped upsell and cross-sell bonuses.
• 401(k) Retirement Plan with a 4% company match and immediate vesting.
• 20 days of company-wide vacation.
• 10 flexible days off for local holidays or personal needs.
• 7 sick days.
• Winter break from December 24–26 and December 31–January 3.
• An extra day off for your birthday.
• Comprehensive medical, dental, and vision coverage from day one.
• Clear goals, open feedback, and personal development plans.
• Learning opportunities and coverage of role-specific events, from design conferences to marketing forums.
• Fully covered team offsite trips a few times a year.
• Access to the tools and hardware needed to do the work.
• A human, open, kind, diverse, and inclusive work environment.