Support Engineer (AMER - Weekends)

Summary

Supabase is the Postgres development platform, built by developers for developers. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: )
• Identify where internal tooling might be developed or obtained to improve support efficiency
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing

Skills

• 3+ years of experience providing developer support to technical customers
• Proficient in SQL (ideally PostgreSQL)
• Excellent communication skills and fluency in English
• Skilled in using Linux/Unix operating systems and the command line
• Experienced working with GitHub Issues and Discussions
• Familiar with popular JavaScript frameworks like React, Vue, and Svelte
• Experience with Node.js
• Having a degree in Computer Science

Qualifications

Must Haves

• 3+ years of experience providing developer support to technical customers
• Proficient in SQL (ideally PostgreSQL)
• Excellent communication skills and fluency in English
• Skilled in using Linux/Unix operating systems and the command line
• Experienced working with GitHub Issues and Discussions

Nice to Haves

• Familiar with popular JavaScript frameworks like React, Vue, and Svelte
• Experience with Node.js
• Having a degree in Computer Science

Benefits

• Fully Remote
• WeWork membership or co-working allowance you can use anywhere in the world.
• ESOP
• Every team member receives ESOP (equity ownership) in the company.
• Tech Allowance
• Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
• Annual Off-Sites
• Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
• Flexible Work
• We operate asynchronously and trust you to manage your own time.
• Professional Development
• Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.