System Analyst, Smartsheet

Summary

Symbotic is an automation technology company using an AI-powered robotic and software platform to transform supply chain operations and warehouse automation. The Smartsheet Systems Analyst supports the Project Management Organization by administering and optimizing Smartsheet systems, maintaining Power BI plan-of-record dashboards, and improving portfolio data visibility. The role also configures workflows, supports platform adoption, and contributes to the PMO’s AI-enabled roadmap.

Responsibilities

• Build and maintain custom sheets, intake forms, RAID logs, and dynamic KPI dashboards that support portfolio operations
• Maintain and update the company facing plan of record dashboards in Power BI, including the Smartsheet data sources that feed them, so that published reporting stays accurate and current
• Configure automated multi-step workflows, alerts, data consolidation, and cross-project linkages using tools such as DataMesh, Data Shuttle, and Bridge
• Administer user accounts, permissions, workspace structures, and license allocation under the direction of Scheduling leadership, including deployments managed through Smartsheet Control Center
• Guide non-technical stakeholders and internal champions on best practices for daily use and long-term platform adoption, including documentation and hands-on support
• Support the execution of the PMO's AI-enabled Smartsheet roadmap, including gathering user input and helping implement approved enhancements
• Build strong working relationships with partner organizations, including implementation, engineering, and installation, so that platform improvements reflect all perspectives

Skills

• Bachelor's degree in Data Analytics, Data Science, Computer Science, or a related technical field, or equivalent practical experience
• Minimum 2–4 years of hands-on Smartsheet configuration and development experience, ideally in a technically demanding environment with a focus on user experience and process improvement
• Proficiency in Smartsheet, including advanced formulas, cross-sheet references, reports, data aggregation, and Smartsheet AI tools
• Experience connecting Smartsheet with external platforms such as Power BI, Jira, Microsoft Office, or Google Workspace
• Working knowledge of Power BI sufficient to maintain and update existing dashboards and their data connections
• Strong problem-solving and communication skills, with the ability to translate business needs into practical, scalable configurations
• Comfort operating in a fast-paced environment with guidance available, along with a willingness to raise questions and flag issues early
• Working knowledge of agentic AI concepts and tools, with an interest in applying them to project and portfolio operations
• Exposure to PMO, scheduling, or project controls environments
• Up to 10% of travel may be required
• Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations
• Smartsheet Professional Certification or System Administrator credentials are a plus
• Experience with Smartsheet Control Center in a multi-project or portfolio environment is a plus

Qualifications

Must Haves

• Bachelor's degree in Data Analytics, Data Science, Computer Science, or a related technical field, or equivalent practical experience
• Minimum 2–4 years of hands-on Smartsheet configuration and development experience, ideally in a technically demanding environment with a focus on user experience and process improvement
• Proficiency in Smartsheet, including advanced formulas, cross-sheet references, reports, data aggregation, and Smartsheet AI tools
• Experience connecting Smartsheet with external platforms such as Power BI, Jira, Microsoft Office, or Google Workspace
• Working knowledge of Power BI sufficient to maintain and update existing dashboards and their data connections
• Strong problem-solving and communication skills, with the ability to translate business needs into practical, scalable configurations
• Comfort operating in a fast-paced environment with guidance available, along with a willingness to raise questions and flag issues early
• Working knowledge of agentic AI concepts and tools, with an interest in applying them to project and portfolio operations
• Exposure to PMO, scheduling, or project controls environments
• Up to 10% of travel may be required
• Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations

Nice to Haves

• Smartsheet Professional Certification or System Administrator credentials are a plus
• Experience with Smartsheet Control Center in a multi-project or portfolio environment is a plus

Benefits

• Medical
• Dental
• Vision
• Disability
• 401K
• PTO
• Business travel expenses are reimbursed based on the program guidelines
• Eligible employees may receive a corporate credit card based on role and travel requirements