Summary
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. The Quality Assurance Analyst ensures financial and non-financial transactions and customer, agent, and broker interactions comply with regulatory requirements, quality standards, and published procedures. The role also supports quality improvement, procedure documentation, training, audits, reporting, and cross-training.
Responsibilities
- Transaction and Customer/Agent/Broker Interaction Review -Conduct review of financial and non-financial transactions, document results, provide feedback and trend analysis to management and employee -Conduct review of customer/agent/broker interaction, document results, and provide feedback and trend analysis to management and employee. -Continuously driving quality standards in area of expertise
- Provide subject matter expertise for procedure documentation and training efforts. -May provide occasional training for business areas
- Participate in projects and individual assignments. -Conduct self-audits, document results and analysis. -Report generation and regular review
- Team Cross-Training -Required to cross train within Quality group to provide back-up on at least 1 or more business areas, program/initiatives, report generation/review
Skills
- High school diploma or equivalent work experience, college degree a plus
- 3-5 years of cumulative, relevant experience
- High school diploma or equivalent work experience, college degree a plus
- 3-5 years of cumulative, relevant experience
- Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company
Qualifications
Must Haves
- High school diploma or equivalent work experience, college degree a plus
- 3-5 years of cumulative, relevant experience
- High school diploma or equivalent work experience, college degree a plus
- 3-5 years of cumulative, relevant experience
- Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company
Benefits
- Flexible full-time or hybrid telecommuting arrangements.
- 401(k) plan with immediate vesting and company matching up to 6%.
- Paid time away including vacation and sick time, flex days and ten paid holidays.
- Company matching to double employees' community impact.
- Eligibility for annual bonus program.