Program Manager, Hybrid Programs

Summary

Syracuse University is seeking a Program Manager to lead the planning, execution, and continuous improvement of entrepreneurship programs within its IVMF Entrepreneurship Hybrid Vertical. The role manages hybrid and Syracuse-based in-person program delivery, participant engagement, cross-functional coordination, and the development of future hybrid program models.

Responsibilities

• Own end-to-end execution of assigned hybrid and Syracuse-based in-person programs from planning through completion
• Manage timelines, deliverables, milestones, and day-to-day coordination to ensure on-time delivery, quality control, and alignment with intended learning and engagement outcomes
• Develop program calendars, delivery plans, session schedules, facilitator timelines, application milestones, and launch/readiness plans for assigned programs
• Coordinate onboarding, session preparation, materials readiness, and execution plans across the full program lifecycle
• Oversee participant experience from pre-program communication through completion and post-program transition
• Monitor engagement, attendance, responsiveness, and participant support needs, resolving issues in a timely manner to maintain a high-quality experience
• Monitor program performance indicators, participant feedback, delivery quality, and operational effectiveness; identify risks, gaps, and improvement opportunities; document lessons learned; and recommend process, system, and delivery enhancements
• Serve as the primary coordination point across the Hybrid Vertical and other internal partners
• Align operational, communication, systems, and reporting activities with program delivery requirements
• Coordinate with the Future State / Innovation team on ideation, pilot design, testing, and feedback loops related to future hybrid program models
• Surface operational insights from live programming to inform iteration, scalability, and continuous refinement of hybrid delivery approaches

Skills

• • Bachelor's degree required; commensurate professional experience may be considered
• • 3-5 years of progressively responsible experience in program management, higher education programming, nonprofit program delivery, or related fields
• • Demonstrated experience managing multiple workstreams, cohorts, or multi-format programs
• • Experience coordinating cross-functional teams and external stakeholders
• • Experience supporting participant-centered programs, training initiatives, or educational delivery models, including entrepreneurship/small business-specific support
• • Strong program and project management capability with excellent organizational follow-through
• • Ability to translate strategy and program design into executable plans and coordinated delivery
• • Clear written and verbal communication skills across internal and external stakeholders
• • Strong judgment and problem-solving ability in fast-moving operational environments
• • Ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• • Attention to detail in program systems, documentation, and participant communication
• • Comfort using CRM, LMS, project management, virtual meeting, and collaboration platforms
• • Ability to interpret participant feedback, dashboards, and operational data to drive improvement
• • Commitment to high-quality participant experience and mission-centered service delivery
• • Experience with budget tracking, reporting processes, and operational systems preferred
• • Experience working with veterans, military spouses, service members, or military-connected communities preferred
• • Experience with hybrid, online, and/or in-person program delivery models preferred

Qualifications

Must Haves

• • Bachelor's degree required; commensurate professional experience may be considered
• • 3-5 years of progressively responsible experience in program management, higher education programming, nonprofit program delivery, or related fields
• • Demonstrated experience managing multiple workstreams, cohorts, or multi-format programs
• • Experience coordinating cross-functional teams and external stakeholders
• • Experience supporting participant-centered programs, training initiatives, or educational delivery models, including entrepreneurship/small business-specific support
• • Strong program and project management capability with excellent organizational follow-through
• • Ability to translate strategy and program design into executable plans and coordinated delivery
• • Clear written and verbal communication skills across internal and external stakeholders
• • Strong judgment and problem-solving ability in fast-moving operational environments
• • Ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• • Attention to detail in program systems, documentation, and participant communication
• • Comfort using CRM, LMS, project management, virtual meeting, and collaboration platforms
• • Ability to interpret participant feedback, dashboards, and operational data to drive improvement
• • Commitment to high-quality participant experience and mission-centered service delivery

Nice to Haves

• • Experience with budget tracking, reporting processes, and operational systems preferred
• • Experience working with veterans, military spouses, service members, or military-connected communities preferred
• • Experience with hybrid, online, and/or in-person program delivery models preferred

Benefits

• This position may be filled on a fully remote basis if the identified candidate is not currently located in Syracuse, NY (within 50 miles). Not all geographical areas within the United States are eligible.