Summary
Talent Vine is a fast-growing Series B AI startup building a highly configurable, self-hosted voice AI platform. They are seeking a Customer Solutions Engineer to work directly with customers to create reliable, production-grade AI agents that drive measurable business impact.
Responsibilities
- Design and build conversational workflows using a no-code / low-code AI platform
- Write, test, and iterate on prompts that drive consistent agent behavior
- Introduce determinism using variables, control flow, and lightweight scripting
- Translate ambiguous customer needs into concrete, measurable outcomes
- Optimize agent performance against real KPIs (conversion, resolution, deflection)
- Partner directly with customer stakeholders to deploy, refine, and scale solutions
- Turn successful patterns into reusable playbooks and best practices
Skills
- Experience automating workflows, building systems, or shipping technical solutions
- Comfort operating in ambiguity and owning problems end-to-end
- Strong written communication and command of language
- Outcome-oriented thinking (inputs → outputs → metrics)
- Technical fluency (scripting, APIs, logic), even without a formal SWE background
- Fast learner with high ownership and bias to action
- Experience with LLMs, prompts, or agent-based systems
- Background in solutions engineering, customer engineering, or technical ops
- Startup or founder experience
- Exposure to regulated industries or complex business workflows
Qualifications
Must Haves
- Experience automating workflows, building systems, or shipping technical solutions
- Comfort operating in ambiguity and owning problems end-to-end
- Strong written communication and command of language
- Outcome-oriented thinking (inputs → outputs → metrics)
- Technical fluency (scripting, APIs, logic), even without a formal SWE background
- Fast learner with high ownership and bias to action
Nice to Haves
- Experience with LLMs, prompts, or agent-based systems
- Background in solutions engineering, customer engineering, or technical ops
- Startup or founder experience
- Exposure to regulated industries or complex business workflows