Remote Associate Customer Success Representative

Summary

Taranis is an AI-powered crop intelligence platform helping agricultural retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. The Customer Success Representative will manage the day-to-day success of assigned accounts, driving adoption, customer value, retention, renewals, and expansion while supporting Regional Account Managers.

Responsibilities

• Partner closely with the Regional Account Manager as the territory’s Customer Success lead
• Serve as the day-to-day operational contact for assigned accounts
• Drive pre-season onboarding, alignment, and expectation setting
• Maintain proactive, high-touch customer engagement throughout the growing season
• Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions-oriented mindset
• Maintain accurate account activity, progress, and renewal status in Salesforce
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Skills

• **Agricultural expertise** – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
• **Agronomic knowledge** – strong understanding of corn and soybean production systems
• **Customer relationship skills** – proven ability to build trusted relationships, drive retention, and communicate value and ROI
• **Ownership & accountability** – takes responsibility for commitments and consistently follows through
• **Independent execution** – manages multiple accounts, priorities, and deadlines effectively with limited oversight
• **Proactive communication** – identifies risks early, keeps stakeholders informed, and communicates before issues escalate
• **Resourcefulness & problem-solving** – takes initiative, navigates ambiguity, and brings solutions rather than just problems
• **Drive & results orientation** – maintains a high standard for performance, customer impact, and execution
• **Flexibility** – willing to travel periodically within the assigned region
• Experience in Precision Agriculture or AgTech
• Familiarity with digital agronomy tools, imagery, or data-driven platforms
• CCA certification
• Experience using Salesforce and Google Workspace

Qualifications

Must Haves

• **Agricultural expertise** – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
• **Agronomic knowledge** – strong understanding of corn and soybean production systems
• **Customer relationship skills** – proven ability to build trusted relationships, drive retention, and communicate value and ROI
• **Ownership & accountability** – takes responsibility for commitments and consistently follows through
• **Independent execution** – manages multiple accounts, priorities, and deadlines effectively with limited oversight
• **Proactive communication** – identifies risks early, keeps stakeholders informed, and communicates before issues escalate
• **Resourcefulness & problem-solving** – takes initiative, navigates ambiguity, and brings solutions rather than just problems
• **Drive & results orientation** – maintains a high standard for performance, customer impact, and execution
• **Flexibility** – willing to travel periodically within the assigned region

Nice to Haves

• Experience in Precision Agriculture or AgTech
• Familiarity with digital agronomy tools, imagery, or data-driven platforms
• CCA certification
• Experience using Salesforce and Google Workspace

Benefits

• Remote work within the Midwest area
• Flexibility, balance, and long-term growth
• Respect for diverse perspectives and ensuring every voice is heard
• Cross-functional collaboration