Network Operations Engineer L1

Summary

Technium, Inc. designs, builds, and operates secure, cloud-connected network fabrics for mission-critical industries. The Network Operations Engineer L1 monitors and troubleshoots customer network and security environments, documents and resolves incidents, escalates complex issues, and participates in training and on-call support.

Responsibilities

• Contribute directly to Technium’s mission of building and operating exceptional, secure networks
• Collaborate with engineers, project managers, and leadership to deliver reliable results for customers
• Take initiative: identify issues, propose solutions, and follow them through to completion
• Balance independence with teamwork — knowing when to ask for input and when to move decisively
• Represent Technium’s values in every interaction: honesty, professionalism, and curiosity
• Exhibit ownership through a customer-first approach using knowledge and care as key differentiators
• Follow all Network Operation Engineer policies, processes, and procedures
• Communicate professionally and effectively with customers and team members
• Effectively utilize the Technium Tools to gather information on the issue
• Document the issue by creating and accurately completing an Incident Ticket
• Review the applicable Knowledge articles for rapid resolution steps if applicable
• Escalate complex network and security incidents to senior engineers as needed
• Attend regular internal and external training sessions
• Work towards development goals in line with your development plan
• Duties are expected to be performed in normal duty hours but there may be events that will occur during non- duty hours, weekends or holidays that may require work to be accomplished. This role is expected to provide on-call support during non-duty hours when needed
• This role will be part of our on-call rotation, including some night and weekend work as needed
• Read and follow all company policies and processes including but not limited to Company Handbook, WISP and SOC2 Compliance, and Core Company Processes
• Follow EOS and understand success relies on Right Person Right Seat (RPRS) and metrics
• Communicate effectively in writing and verbally with teammates, vendors, and customers
• Maintain confidential information

Skills

• An Operations Engineer L1 is a highly motivated, technically savvy individual working in a Network and Security Operations Center
• This position will require a proactive engineer who works well in a team environment but can also work independently to identify and resolve issues in our customers' environments rapidly
• In addition to excellent networking and security fundamentals, the candidate should also have experience in a variety of technologies such as switching, routing, and next-generation firewalls
• * Candidates must be available to work one of these fixed schedules, including associated on-call responsibilities
• * Technical skills required: Switching, Routing, Next-Generation Firewalls including Cisco, Checkpoint, and           Palo Alto  
• * Ability to work independently to resolve incidents
• * Strong analytical, problem-solving, and conceptual skills
• * Ability to monitor, tune, and troubleshoot systems
• * Strong customer focus. Must work well with customers of varying levels of technical expertise in high-pressure situations and complex environments
• * Ability to adapt to changing business processes, technologies, and environments
• * Excellent organizational skills
• * Strong desire and ability to quickly learn, become competent in and apply new skills
• * Excellent interpersonal and teamwork skills
• * Must be proactive and able to work with minimal supervision
• * Ability to work on cross-functional teams
• * Ability to work in pressure situations
• * Occasional travel for training and/or conferences
• * Preferred candidate locations: + Massachusetts (MA) + South Carolina (SC)

Qualifications

Must Haves

• An Operations Engineer L1 is a highly motivated, technically savvy individual working in a Network and Security Operations Center
• This position will require a proactive engineer who works well in a team environment but can also work independently to identify and resolve issues in our customers' environments rapidly
• In addition to excellent networking and security fundamentals, the candidate should also have experience in a variety of technologies such as switching, routing, and next-generation firewalls
• * Candidates must be available to work one of these fixed schedules, including associated on-call responsibilities
• * Technical skills required: Switching, Routing, Next-Generation Firewalls including Cisco, Checkpoint, and           Palo Alto  
• * Ability to work independently to resolve incidents
• * Strong analytical, problem-solving, and conceptual skills
• * Ability to monitor, tune, and troubleshoot systems
• * Strong customer focus. Must work well with customers of varying levels of technical expertise in high-pressure situations and complex environments
• * Ability to adapt to changing business processes, technologies, and environments
• * Excellent organizational skills
• * Strong desire and ability to quickly learn, become competent in and apply new skills
• * Excellent interpersonal and teamwork skills
• * Must be proactive and able to work with minimal supervision
• * Ability to work on cross-functional teams
• * Ability to work in pressure situations
• * Occasional travel for training and/or conferences

Nice to Haves

• * Preferred candidate locations: + Massachusetts (MA) + South Carolina (SC)

Benefits

• Life-changing learning opportunities
• Regular internal and external training sessions
• Development goals aligned with a development plan
• 4-day workweek schedule with 10-hour shifts