IT Operations Intern

Summary

Tencent America LLC is seeking a proactive and detail-oriented IT Operations Intern to join their IT team in Palo Alto, California. The intern will support daily IT operations, project delivery, data analysis, and continuous improvement initiatives, gaining hands-on experience in enterprise IT operations and service management.

Responsibilities

• Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation
• Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication
• Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time
• Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities
• Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress
• Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings
• Help maintain internal knowledge bases, process documents, service guides, and project-related materials
• Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution
• Support complex and multi-threaded tasks that require coordination across different teams, systems, or regions
• Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable

Skills

• You are a Bachelor's or Master's student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline
• You have a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support
• You have strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure
• You have experience or strong interest in project coordination, project management, operational planning, or service delivery
• You are comfortable working with data and have experience using Excel or similar tools for data analysis, reporting, and tracking
• You are a quick learner, detail-oriented, flexible, and able to work independently in a fast-paced environment
• You enjoy communicating with users and stakeholders, understanding their needs, and helping solve practical problems
• You are curious, willing to explore new topics, and comfortable handling complex or ambiguous tasks
• You are available for a minimum of 6 months and a maximum of 12 months
• You can commit to working from Tencent's PA office in the United States
• Previous internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis, or Business Operations
• Familiarity with tools such as Jira, Confluence, ServiceNow, SharePoint, Power BI, Excel, or other collaboration and reporting platforms
• Experience preparing reports, dashboards, meeting materials, project trackers, or operational review documents
• Interest in global IT operations, service governance, project delivery, and continuous improvement

Qualifications

Must Haves

• You are a Bachelor's or Master's student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline
• You have a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support
• You have strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure
• You have experience or strong interest in project coordination, project management, operational planning, or service delivery
• You are comfortable working with data and have experience using Excel or similar tools for data analysis, reporting, and tracking
• You are a quick learner, detail-oriented, flexible, and able to work independently in a fast-paced environment
• You enjoy communicating with users and stakeholders, understanding their needs, and helping solve practical problems
• You are curious, willing to explore new topics, and comfortable handling complex or ambiguous tasks
• You are available for a minimum of 6 months and a maximum of 12 months
• You can commit to working from Tencent's PA office in the United States

Nice to Haves

• Previous internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis, or Business Operations
• Familiarity with tools such as Jira, Confluence, ServiceNow, SharePoint, Power BI, Excel, or other collaboration and reporting platforms
• Experience preparing reports, dashboards, meeting materials, project trackers, or operational review documents
• Interest in global IT operations, service governance, project delivery, and continuous improvement

Benefits

• This position will be eligible for 1 hour of paid sick leave for every 30 hours worked
• Up to 13 paid holidays throughout the calendar year
• Full-time interns are also eligible to enroll in the Company-sponsored medical plan