IT Intern

Summary

The CAR Group is a network of high-performing retail automotive dealerships, and they are seeking an Information Technology Intern to join their NR Tech Team. This internship offers extensive experience across various IT functions, providing mentorship and hands-on experience in technical support and IT best practices.

Responsibilities

• Provide technical support to employees and stakeholders via phone, in-person, and text-based channels
• Learn and apply IT best practices across hardware, software, networking, and security
• Assist in reducing overall support ticket volume within our ITIL-based ticketing system
• Maintain regular communication with the Service Desk Manager
• Participate in employee onboarding and offboarding processes, including account setup, device preparation, and access management
• Help maintain and update IT documentation to support consistent service delivery
• Perform routine maintenance tasks in accordance with company policies and procedures
• Install, label, inspect, and maintain technology equipment and tech areas across all dealership locations as directed by IT management
• Support device deployment, configuration, and troubleshooting
• Collaborate with the IT department on projects and initiatives that support company-wide technology goals
• Become familiar with technologies used in the automotive industry and how they support dealership operations
• Learn how the NR Tech Team leverages AI-driven tools and workflows to improve efficiency and service quality
• Demonstrate the ability to operate effectively within a national, matrixed organization
• Participate in tech team planning efforts on a company-wide basis
• Maintain positive, professional relationships with co-workers and vendors

Skills

• Currently enrolled as a college Junior or Senior, studying IT or similar relevant field
• A valid driver's license and an acceptable driving record
• Strong technology literacy, especially with Microsoft applications
• Exceptional communication skills
• Curiosity about emerging technologies, including AI tools and automation platforms, and a willingness to learn how they support IT operations

Qualifications

Must Haves

• Currently enrolled as a college Junior or Senior, studying IT or similar relevant field
• A valid driver's license and an acceptable driving record
• Strong technology literacy, especially with Microsoft applications
• Exceptional communication skills
• Curiosity about emerging technologies, including AI tools and automation platforms, and a willingness to learn how they support IT operations