Entry Level Business Development Representative

Summary

MCI is a business process outsourcing and technology-enabled business services company. The company is seeking an Entry Level Business Development Representative to identify prospects, qualify leads, support sales cycles, and build client relationships. The role involves outbound campaigns, introductory calls, CRM documentation, appointment setting, and market research.

Responsibilities

• Identify new prospects and corresponding qualified leads through outbound calling, referrals, social media, email prospecting, and other lead-generation tools
• Plan, produce, and execute targeted calling, social, and email campaigns to high-value targets
• Make introductory calls and articulate the benefits of MCI's solutions, approach, and history
• Ability to create a compelling story surrounding MCI's call center outsourcing and staffing services and how they will benefit the prospects
• Set up calls or meetings between qualified prospects and the MCI executive team
• Document all interactions, set appointments, maintain files, and report progress and forecasts into the CRM database
• Help develop and refine the qualification criteria to determine the most effective targets
• Follow and share new developments involving competitors and potential clients

Skills

• Must be 18 years of age or older
• Bachelor's degree or equivalent work experience
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• Must be authorized to work in the country where the job is based
• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Qualifications

Must Haves

• Must be 18 years of age or older
• Bachelor's degree or equivalent work experience
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• Must be authorized to work in the country where the job is based

Nice to Haves

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Benefits

• Work-from-home position
• Continuous coaching and full support to help you maximize your earning potential
• Guaranteed base pay + bonus (This is a salary position with uncapped bonus potential)
• Significant advancement opportunity
• Fun and exciting team-oriented work environment
• No weekends!
• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.