Telephony/IVR Developer

Summary

The Timberline Group, LLC is seeking a Telephony/IVR Developer to build and support contact-center applications using AWS Connect. The role involves designing, developing, testing, documenting, and optimizing IVR and call-flow solutions while collaborating with cross-functional teams in an Agile and DevOps environment.

Responsibilities

• Participate in the design, development and delivery of solutions on IVR solution
• Develop efficient and high-performance call flows
• Create unit tests to maximize code coverage and cover end to end business scenarios
• Support existing architecture and code
• Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
• Collaborates within the Agile framework, fosters a team approach to software development and delivery
• Ensure all code developed follows DevOps practices

Skills

• Remote - Must reside in US
• The developer needs to be an experienced IVR developer with AWS Connect experience
• The candidate should have experience building contact flows (both call and chat) in AWS Connect
• The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers
• Node.JS
• AWS Lambda and DynamoDB
• Terraform
• Candidates must be legally authorized to work in the US without sponsorship
• Genesys Dialer
• Amazon Connect
• AWS SQS, firehose and Event Bridge

Qualifications

Must Haves

• Remote - Must reside in US
• The developer needs to be an experienced IVR developer with AWS Connect experience
• The candidate should have experience building contact flows (both call and chat) in AWS Connect
• The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers
• Node.JS
• AWS Lambda and DynamoDB
• Terraform
• Candidates must be legally authorized to work in the US without sponsorship

Nice to Haves

• Genesys Dialer
• Amazon Connect
• AWS SQS, firehose and Event Bridge

Benefits

• Remote work
• 6+ month assignment with potential to convert or extend