Database Support Engineer, EMEA

Summary

Tiger Data provides a PostgreSQL platform for transactional, analytical, and agentic workloads. The Database Support Engineer will provide deep technical support to customers, manage support cases, and advise on TimescaleDB design, optimization, and implementation while building strong customer relationships.

Responsibilities

• Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
• Manage support cases from beginning to end
• Develop and maintain close relationships with our customers to help them be successful
• Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture

Skills

• Bachelor's degree in computer science, information systems, or equivalent experience
• Relational DB experience at scale: administration, data modeling, query optimization
• Experience with relational databases (PostgreSQL a strong plus!)
• Experience as a technical support professional with external customers
• Strong aptitude to understand and learn new software products
• Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience
• This is a permanent weekday role with 5-day, 8-hour, Monday–Friday shifts during local hours
• On-call rotation approximately every 5 weeks
• Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure
• Experience with Relational databases, NoSQL databases, and data modeling tools
• Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
• A strong sense of curiosity and a willingness to wade into the unknown and learn as you go

Qualifications

Must Haves

• Bachelor's degree in computer science, information systems, or equivalent experience
• Relational DB experience at scale: administration, data modeling, query optimization
• Experience with relational databases (PostgreSQL a strong plus!)
• Experience as a technical support professional with external customers
• Strong aptitude to understand and learn new software products
• Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience
• This is a permanent weekday role with 5-day, 8-hour, Monday–Friday shifts during local hours
• On-call rotation approximately every 5 weeks

Nice to Haves

• Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure
• Experience with Relational databases, NoSQL databases, and data modeling tools
• Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
• A strong sense of curiosity and a willingness to wade into the unknown and learn as you go

Benefits

• Flexible PTO and comprehensive family leave
• Fridays off in August
• Fully remote opportunities globally
• Stock options for long-term growth
• Monthly WiFi stipend
• Professional development and educational resources
• Premium insurance options for you and your family (US-based employees)