AI Platform Analyst

Summary

Titan is building the AI platform for banking – creating the models and agents that will define the industry. As a Platform Analyst, you will work at the frontier of AI, getting firsthand experience operating cutting-edge AI systems in production environments, and building the foundation for a high-impact career in AI.

Responsibilities

• Own an agentic-enabled client support experience end-to-end - from first contact through resolution - ensuring every user interaction reflects Titan's standard of excellence
• Deepen client adoption of the Titan platform through hands-on guidance on prompting, workflows, and use case development
• Synthesize client feedback into structured, high-signal inputs for Titan's Product and Engineering teams
• Investigate platform issues with depth and rigor, exhausting resolution paths before escalating to Engineering, Product or Forward Deployed Engineering
• Develop sharp pattern recognition across inbound requests - distinguishing user education gaps, product limitations, and technical issues in real time
• Build and continuously improve a living knowledge base that makes the entire team smarter and faster over time
• Maintain visibility across client communication channels, ensuring nothing slips and no client feels unheard
• Team with Client Partners and Forward Deployed Engineers, enabling seamless handoffs and a unified client experience

Skills

• Bachelor's degree in a technical field (engineering, computer science, information systems, or similar)
• Fundamental technical skills and deep curiosity about AI platforms and how they work
• Strong written and verbal communication skills - you can explain technical concepts clearly to non-technical users
• High agency and extreme ownership - you dig in, figure it out, and don't wait to be told what to do
• Exceptional organizational skills and attention to detail
• Banking or fintech experience a plus

Qualifications

Must Haves

• Bachelor's degree in a technical field (engineering, computer science, information systems, or similar)
• Fundamental technical skills and deep curiosity about AI platforms and how they work
• Strong written and verbal communication skills - you can explain technical concepts clearly to non-technical users
• High agency and extreme ownership - you dig in, figure it out, and don't wait to be told what to do
• Exceptional organizational skills and attention to detail

Nice to Haves

• Banking or fintech experience a plus

Benefits

• Competitive compensation (salary + meaningful, pre-Series A equity)
• Structured 18–24 month analyst program with a defined path to roles in Forward Deployed Engineering, Client Partnership, or Product Management
• Remote-first culture with opportunity for in-person collaboration
• Unlimited PTO
• Medical, dental, and vision coverage (100% of employee premiums paid by Titan)