Product Manager - AI SOC Platform — MDR/MXDR, Network & Cloud Security (MSSP)

Summary

LevelBlue, a managed security services provider, is seeking a Product Manager to lead the strategy, roadmap, and commercial success of its AI SOC platform. The role focuses on AI-driven detection and response automation, partner-facing APIs, and scalable managed network and cloud security capabilities for MSSPs, while also owning governance, packaging, and commercial performance.

Responsibilities

• Own and evangelize the roadmap for the AI SOC platform underpinning MDR/MXDR — AI-assisted triage, alert correlation and deduplication, automated investigation, and orchestrated response
• Target workload volume as the primary product outcome: drive down analyst touches per alert, false-positive rates, and manual investigation steps through automation and agentic workflows
• Define the platform's extensibility model — multi-tenancy, tenant hierarchy, role-based access, white-labeling, and partner-facing configuration — so new distribution channel partners can be onboarded repeatably
• Own the partner and customer API surface (detections, cases, telemetry ingestion, response actions, reporting/billing), including versioning, rate limits, documentation, and developer experience
• Build the integration and data-source roadmap across EDR, identity, cloud, email, and network telemetry, prioritizing coverage that partners and customers ask for most
• Own the managed network security roadmap — firewall and IPS policy management, NDR, secure service edge/SASE, and network telemetry-driven detections delivered at MSSP scale
• Own the managed cloud security roadmap — CSPM/CNAPP posture management, cloud workload and container protection, cloud identity and entitlement monitoring, and multi-cloud (AWS, Azure, GCP) detection coverage
• Package network and cloud security for MSSP delivery — multi-tenant policy management, bulk device and account onboarding, co-managed and partner-operated models, and estate-wide change/compliance reporting
• Present the strategy, roadmap, and benefits to sales teams, customers, and external partners — QBRs, advisory boards, partner enablement sessions, analyst briefings, and deal-critical escalations
• Maintain a deep view of the MSS/MDR/MXDR competitive landscape (MSSPs, EDR-led MDR, SIEM and hyperscaler SOC platforms, emerging AI SOC entrants) and sharpen our differentiators in positioning and pricing
• Own AI governance and trust requirements for the platform — model transparency, analyst-in-the-loop controls, auditability, and data residency/handling commitments
• Own commercial success metrics — automation rate, cost-to-serve per tenant, partner-sourced pipeline and revenue, adoption, and retention — and build the business case for new capabilities

Skills

• 3-5+ years of product management experience in MSS/MSSP, MDR/MXDR, EDR, SIEM, or SOC automation (SOAR / AI SOC) products
• Demonstrated experience shipping AI/ML- or automation-driven capabilities and measuring their impact on analyst workload and cost-to-serve
• A high school diploma or equivalent is required
• This role is open to candidates legally authorized to work in the United States
• A college or university degree is a plus

Qualifications

Must Haves

• 3-5+ years of product management experience in MSS/MSSP, MDR/MXDR, EDR, SIEM, or SOC automation (SOAR / AI SOC) products
• Demonstrated experience shipping AI/ML- or automation-driven capabilities and measuring their impact on analyst workload and cost-to-serve
• A high school diploma or equivalent is required
• This role is open to candidates legally authorized to work in the United States

Nice to Haves

• a college or university degree is a plus

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer matching.
• Generous paid time off and holidays.
• Flexible spending accounts and health savings accounts.
• Employee assistance programs.
• Training and development opportunities.
• Adoption assistance program.
• Flexible work and bring people together in person for key moments based on role, team, and business needs.