Robotics Field Solutions Engineer

Summary

Tutor Intelligence is an AI software company focused on integrating robotics into American factories and warehouses. The role involves managing customer sites with Tutor robots, ensuring operational and technical success, and collaborating with engineering teams to enhance customer experience.

Responsibilities

• Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments
• Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and partner with engineering on resolution
• Diagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysis
• Partner with our engineering team to execute technical improvements that benefit your customers — bringing context, prioritization, and field validation, rather than writing the code yourself
• Track the health and performance of your assigned fleet — uptime, reliability, throughput, customer satisfaction — and proactively act on signals
• Translate field reality into product insights for our engineering and product teams; be the voice of your customers in our internal roadmap conversations
• Partner with Account Executives on expansion conversations where customer success creates natural opportunities for growth

Skills

• 2–5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar
• Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology
• Comfort working hands-on with both software and physical systems, especially in real-world operational environments
• Aptitude for developing deep working knowledge of complex technical systems built by others — you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomes
• Genuine relationship orientation — you take pride in being trusted by customers over time, not just in delivering projects
• Strong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leaders
• Willingness to spend meaningful time on-site at customer facilities
• Direct experience deploying or supporting robotics in production environments
• Background in warehouse, manufacturing, or other industrial operations
• Experience working closely with engineering teams to diagnose and resolve technical issues — bringing field context to engineering decisions
• Deep interest in robotics, automation, or the future of physical AI

Qualifications

Must Haves

• 2–5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar
• Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology
• Comfort working hands-on with both software and physical systems, especially in real-world operational environments
• Aptitude for developing deep working knowledge of complex technical systems built by others — you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomes
• Genuine relationship orientation — you take pride in being trusted by customers over time, not just in delivering projects
• Strong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leaders
• Willingness to spend meaningful time on-site at customer facilities

Nice to Haves

• Direct experience deploying or supporting robotics in production environments
• Background in warehouse, manufacturing, or other industrial operations
• Experience working closely with engineering teams to diagnose and resolve technical issues — bringing field context to engineering decisions
• Deep interest in robotics, automation, or the future of physical AI

Benefits

• Fully covered health + dental
• Unlimited PTO