Identity Access Management Analyst

Summary

UMRF Ventures is dedicated to providing students with valuable professional experience through hands-on work and leadership development. The Identity Access Management Analyst is responsible for managing user access and entitlement processes to protect data and systems from unauthorized access, ensuring compliance with security policies.

Responsibilities

• Manage access to multiple systems promptly, ensuring diligent adherence to required time frames
• Troubleshoot user access issues effectively using available resources to maintain compliance with security policies
• Handle ticket-related tasks efficiently to meet SLA (Service Level Agreement) goals and maintain service quality
• Communicate technical issues, resolutions, and updates clearly to clients, coworkers, and leadership through ticketing systems, email, chat, and other channels
• Proactively suggest new content and enhancements for the knowledge base to improve internal documentation, ensuring it is accurate, efficient, and of high quality
• Adhere to UMRFV guidelines, Raymond James service standards, and other organizational policies
• Additional responsibilities are defined between IAM Supervisor and the employee depending on company needs

Skills

• Currently enrolled college student
• Customer Service Experience preferred

Qualifications

Must Haves

• Currently enrolled college student

Nice to Haves

• Customer Service Experience preferred