MN-GEMS Business Analyst/Specialist

Summary

The University of Minnesota is a public research university seeking an MN-GEMS Business Analyst/Specialist to support its electronic grants management system and Sponsored Projects Administration operations. The role provides technical troubleshooting, user and helpdesk support, integration problem-solving, data quality analysis, system change support, and documentation and process improvement.

Responsibilities

• Act as a primary point of contact to investigate, diagnose, and potentially resolve day-to-day technical challenges and functionality issues within the MN-GEMS system
• Partner with ORIS and the EFS module support team to help identify and resolve integration errors between MN-GEMS modules and external systems
• Work with SPA leadership to help inform business-side system changes, fixes, upgrades, and feature enhancements in collaboration with Office of Research Information Systems (ORIS)
• Work with the SPA Training Team to identify MN-GEMS technical issues and implement business process solutions
• Provide technical assistance to the SPA Award Set-Up Team to resolve system issues during EFS integration
• Assist SPA Grant and Contract Officers (GCOs) by troubleshooting system errors, providing quick-turnaround technical solutions, and resolving workflow obstacles in MN-GEMS
• Respond to business- and system-specific tickets via the MN-GEMS Helpdesk, logging trends to suggest ongoing system and process improvements
• MN-GEMS Lab support
• Collaborate closely with the reporting specialist to review data issues and recommend solutions that safeguard data integrity
• Maintain, record, and update standard operating procedures (SOPs), technical workflows, and system documentation for MN-GEMS processes
• Work cross-functionally across SPA and departmental teams to keep documentation current alongside system updates

Skills

• BA/BS degree plus at least two years of relevant work experience in business/systems process analysis, or a master's degree
• Demonstrated willingness and capacity to quickly learn and master MN-GEMS (a Huron product) and its underlying modular architecture
• Excellent computer skills with proficiency in core Microsoft Office applications
• Proven track record of troubleshooting technical challenges and facilitating solutions on time
• Ability to work both independently and collaboratively as a core technical liaison
• Exceptional organizational, prioritization, and multi-tasking skills
• Technical writing and communication

Qualifications

Must Haves

• BA/BS degree plus at least two years of relevant work experience in business/systems process analysis, or a master's degree
• Demonstrated willingness and capacity to quickly learn and master MN-GEMS (a Huron product) and its underlying modular architecture
• Excellent computer skills with proficiency in core Microsoft Office applications
• Proven track record of troubleshooting technical challenges and facilitating solutions on time
• Ability to work both independently and collaboratively as a core technical liaison
• Exceptional organizational, prioritization, and multi-tasking skills
• Technical writing and communication

Benefits

• Paid holidays and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area
• The incumbent may work remotely, partially remotely, or entirely in the office
• Employees will be provided with University-configured equipment and supportive technology tools