Summary
USM Business Systems Inc. is a quickly developing worldwide System Integrator and IT Outsourcing supplier. They are seeking a motivated individual for a Data Manager position within their Information Security Services team, responsible for managing data related to consumer payment accounts and ensuring compliance with security policies.
Responsibilities
- Prioritize, coordinate and oversee the execution of day-to-day service delivery and data management activities in accordance with established operating procedures and security policies
- Consult with a wide variety of teams, including client sales, service and implementations, project management, and business and technical support teams to determine their support needs and fulfill support requests
- Monitor work queues against operating SLAs on a daily basis, and respond to inquiries and support requests
- Manage the completeness, integrity and availability of operational records supporting day-to-day processes
- Navigate a fast-paced environment, negotiate conflict and manage changing and competing priorities
- Maintain procedural and work flow documentation governing the management and security of cryptographic keys
- Proactively assess operating procedures and information flows to identify optimization opportunities to improve the accuracy, completeness and timeliness of activities performed
- Assist with identifying, communicating, researching, evaluating and remediating errors, issues and risks
- Participate in the evaluation of new technologies and product capabilities, and adapt operating procedures to support selected solutions and services
- Collect data from a variety of manual and systematic processes, execute data validation processes, and periodically generate and disseminate reporting and metrics
- Work collaboratively with other team members, and promote a positive work environment
Skills
- Possess strong organizational skills, and attention to detail
- Demonstrated experience quickly learning new technologies and processes and subsequently training others, thinking critically and contributing ideas
- Maintain a flexible work schedule and periodically assist with off-hours/overnight support activities
- Travel locally and domestically up to 10%
- Experience managing symmetric and/or asymmetric cryptographic keys and/or cryptographic hardware security modules
- Knowledge of cryptography related standards and payment network compliance requirements
- An understanding of client solutions for facilitating transactions made by consumers at a merchant's Point Of Sale machine, an ATM, on the web and on a smart phone
- Experience applying a quality management or process improvement framework such as Six Sigma, or an information security / operational risk management framework, i.e. ISO and NIST Standards
Qualifications
Must Haves
- Possess strong organizational skills, and attention to detail
- Demonstrated experience quickly learning new technologies and processes and subsequently training others, thinking critically and contributing ideas
- Maintain a flexible work schedule and periodically assist with off-hours/overnight support activities
- Travel locally and domestically up to 10%
Nice to Haves
- Experience managing symmetric and/or asymmetric cryptographic keys and/or cryptographic hardware security modules
- Knowledge of cryptography related standards and payment network compliance requirements
- An understanding of client solutions for facilitating transactions made by consumers at a merchant's Point Of Sale machine, an ATM, on the web and on a smart phone
- Experience applying a quality management or process improvement framework such as Six Sigma, or an information security / operational risk management framework, i.e. ISO and NIST Standards