IT Product Manager

Summary

Kellermeyer Bergensons Services (KBS) is a provider of facility services across North America. The IT Product Manager drives the success of software products by gathering business requirements, managing user expectations, guiding development teams, and delivering product features. The role also manages roadmaps, backlogs, releases, stakeholder communication, product health, and integrations.

Responsibilities

• Define product vision, and maintain product roadmap
• Foster strong relationships with internal stakeholders, and facilitate regular communication to understand user needs to ensure features and products are aligned with business objectives
• Understand complex business processes in order to gather feature requirements from users of many different backgrounds
• Conduct market research and competitive analysis to identify opportunities for new products or enhancements
• Turn product features into epics and story backlogs, breaking feature requirements down into user-centric work items
• Collaborate with stakeholders to prioritize product initiatives based on business value and feasibility
• Plan, prioritize and manage delivery of backlogs ensuring that team has an adequate number of prepared tasks to work on every Sprint; review process and work items with development team
• Manage ongoing priority and backlog in a quickly evolving environment
• Ensure quality level of delivery by actively participating in release process
• Coordinate User Acceptance Testing (UAT)
• Coordinate releases with development team and relevant stakeholders, including marketing and customer communication
• Report on progress to stakeholders and IT management
• Communicate changes to users and educate training team and helpdesk
• Oversee product health; define and track key performance metrics to measure product success and identify areas for improvement
• Serve as an escalation point for issues and concerns about the product
• Serve as liaison between the business and development team for integrations and M&As
• Conduct resource management
• Upon management request

Skills

• Product management best practices and methodologies (e.g., Agile, Lean)
• Market research, customer discovery, and data-driven decision-making
• Relevant industry trends and competitive landscape
• Strong use of project planning and management tools (MS office: Project, Visio, Excel, PowerPoint and SharePoint along with Smart Sheets, VLOOKUP, Pivot Tables, Graphs, etc.)
• Familiarity with product management tools (e.g., Azure DevOps, Lucid Charts, Road mapping tools)
• Effective oral and written communication
• Leadership and change management
• Analytical: Able to demonstrate risks and opportunities with supporting data analysis
• Budget management
• Exceptional communication and interpersonal skills
• Strong leadership and collaboration abilities
• Independent judgment
• Analytical and data-driven mindset
• Ability to think strategically while also diving into tactical details when needed
• Adaptability and comfort with ambiguity in a fast-paced environment
• Passion for delivering exceptional products that meet customer needs
• Communicates effectively across functional lines
• Bachelor's degree in computer systems, business, marketing, or a related field, or a minimum of 5 years equivalent work experience
• 3+ years' experience as a software product owner
• Experience leading cross functional teams with Scrum methodology
• Regular weekly schedule; weekends or holidays as needed
• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs
• Ability to speak clearly (use of voice)
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus
• Remote
• <5%
• Product management certification, such as Certified Product Manager (CPM), is desirable

Qualifications

Must Haves

• Product management best practices and methodologies (e.g., Agile, Lean)
• Market research, customer discovery, and data-driven decision-making
• Relevant industry trends and competitive landscape
• Strong use of project planning and management tools (MS office: Project, Visio, Excel, PowerPoint and SharePoint along with Smart Sheets, VLOOKUP, Pivot Tables, Graphs, etc.)
• Familiarity with product management tools (e.g., Azure DevOps, Lucid Charts, Road mapping tools)
• Effective oral and written communication
• Leadership and change management
• Analytical: Able to demonstrate risks and opportunities with supporting data analysis
• Budget management
• Exceptional communication and interpersonal skills
• Strong leadership and collaboration abilities
• Independent judgment
• Analytical and data-driven mindset
• Ability to think strategically while also diving into tactical details when needed
• Adaptability and comfort with ambiguity in a fast-paced environment
• Passion for delivering exceptional products that meet customer needs
• Communicates effectively across functional lines
• Bachelor's degree in computer systems, business, marketing, or a related field, or a minimum of 5 years equivalent work experience
• 3+ years' experience as a software product owner
• Experience leading cross functional teams with Scrum methodology
• Regular weekly schedule; weekends or holidays as needed
• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs
• Ability to speak clearly (use of voice)
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus
• Remote
• <5%

Nice to Haves

• Product management certification, such as Certified Product Manager (CPM), is desirable

Benefits

• Remote work