IT Systems Engineer I

Summary

VC3 provides managed IT and technology services to municipalities and organizations across the United States and Canada. The IT Systems Engineer I will resolve complex technical issues, manage escalated service requests, support business technologies, and follow VC3’s standards and processes to deliver predictable client outcomes.

Responsibilities

• Receive and respond to escalated service requests, incidents and change requests in a timely manner
• Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
• Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
• Expertise with Active Directory and Group Policy Management
• Strong background working in Microsoft 365 Partner Center/Entra ID
• Identify recurring issues and initiate problem tickets for them
• Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Participate in the on-call rotation (1 week every 3-4 months)
• Additional duties as required

Skills

• 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
• 2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
• CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired

Qualifications

Must Haves

• 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
• 2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare

Nice to Haves

• CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired

Benefits

• Fully remote / remote-first work flexibility
• Company-paid time off
• Mental health and leave support through the Employee and Family Assistance Program
• Company-matched 401(k)/RRSP plans
• Leadership Academy
• Monthly learning sessions
• Mentorship programs
• Learning reimbursements
• Internal career fairs
• Job shadowing
• Personalized career-pathing to support internal mobility
• Autonomy
• Recognition