NOC Analyst I (evenings/overnight)

Summary

VC3 provides managed IT and technology services to municipalities and organizations across the United States and Canada. The company is seeking an entry-level NOC Analyst I to monitor and maintain network and system performance, troubleshoot issues, respond to alerts, document changes, and collaborate with teams during evening and overnight weekday hours.

Responsibilities

• Monitor network and system performance using various monitoring tools and software
• Identify and troubleshoot network and system issues, escalating as necessary
• Perform basic system and network configurations and deployments
• Maintain accurate documentation of network and system configurations and changes
• Collaborate with cross-functional teams to resolve issues and implement solutions
• Monitor and respond to alerts and notifications generated by our network and system monitoring tools
• Provide timely and effective communication of network and system issues to internal and external stakeholders
• Participate in on-call rotation and respond to after-hours incidents as needed
• Ensure Tickets are properly created and notated to account for time
• Manage personal workload and ensure that service level agreements (SLAs) are met
• Additional duties as required

Skills

• Associate's degree in Computer Science or related field, or equivalent work experience
• Knowledge of networking concepts such as TCP/IP, routing, and switching
• Basic understanding of server and operating system concepts, including Windows and Linux
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team-oriented environment
• Attention to detail and ability to prioritize multiple tasks
• Willingness to learn and adapt to new technologies and processes
• Experience with network and system monitoring tools
• ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus

Qualifications

Must Haves

• Associate's degree in Computer Science or related field, or equivalent work experience
• Knowledge of networking concepts such as TCP/IP, routing, and switching
• Basic understanding of server and operating system concepts, including Windows and Linux
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team-oriented environment
• Attention to detail and ability to prioritize multiple tasks
• Willingness to learn and adapt to new technologies and processes

Nice to Haves

• Experience with network and system monitoring tools
• ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus

Benefits

• Mental health and leave support through the Employee and Family Assistance Program
• Company-matched 401(k)/RRSP plans
• Leadership Academy
• Monthly learning sessions
• Mentorship programs
• Learning reimbursements
• Internal career fairs
• Job shadowing
• Personalized career-pathing to support internal mobility