Senior Associate - Client Analytics Services

Summary

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Senior Associate in Client Analytics Services will act as a strategic partner to major agencies and brands, ensuring every delivery provides clear, actionable value with speed.

Responsibilities

• Drive Execution: Manage the day-to-day flow of customer success, from initial post-sale setup through the renewal cycle
• Lead Customer Meetings: Serve as a reliable point of contact for agency and customer teams, comfortably leading meetings and presenting findings independently
• Data Storytelling: Leverage the Crossix Measurement Suite to interpret data and build clear, actionable narratives that inform marketing decisions and highlight product value
• Project Management: Oversee delivery timelines and milestones, providing clear feedback to internal teams to ensure high-quality, on-time deliveries
• Collaborative Problem Solving: Use critical thinking and cross-functional collaboration to troubleshoot complex results and answer the customer’s core business questions

Skills

• Experience: 3+ years in an analytical and customer-facing role
• Customer Skills: Proven ability to support customer relationships and communicate with external partners
• Data Comfort: Experience working with data and navigating problems using data
• Analytical Mindset: Strong critical thinking skills and the ability to troubleshoot complex results
• Detail Oriented: Exceptional organizational skills and rigorous attention to detail
• Travel: Willingness to travel to key customer meetings
• Experience in Life Sciences
• Marketing analytics experience
• Direct experience with the Crossix Measurement Suite

Qualifications

Must Haves

• Experience: 3+ years in an analytical and customer-facing role
• Customer Skills: Proven ability to support customer relationships and communicate with external partners
• Data Comfort: Experience working with data and navigating problems using data
• Analytical Mindset: Strong critical thinking skills and the ability to troubleshoot complex results
• Detail Oriented: Exceptional organizational skills and rigorous attention to detail
• Travel: Willingness to travel to key customer meetings

Nice to Haves

• Experience in Life Sciences
• Marketing analytics experience
• Direct experience with the Crossix Measurement Suite

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program