IT Engineer

Summary

Virta Health is on a mission to reverse metabolic disease in one billion people. They are seeking an experienced IT Engineer to support their growing team by leading complex projects focused on workflow automation and operational efficiency.

Responsibilities

• Manage the Mac Fleet: Lead the endpoint management strategy for a growing ecosystem of macOS devices
• Streamline Provisioning: Drive Zero-Touch device provisioning and maintain highly accurate hardware inventory management
• Enforce Device Trust: Implement and manage endpoints tools, establishing robust device trust frameworks utilizing tools such as Jamf and Okta
• Administer SSO: Administer, optimize, and scale our Single Sign-On environment
• Implement PAM: Partner with Engineering and Security teams to roll out robust Privileged Access Management (PAM) solution(s)
• Ensure Device Health: Deploy Device Health Assurance protocols leveraging enterprise tools
• Automate Workflows: Architect and deploy IAM Workflows to automate cross-departmental processes in collaboration with IT Support, Recruiting, and HR
• Drive RPA Initiatives: Develop proposals and strategies to implement a Robotic Process Automation (RPA) platform for back-office operations
• Optimize Spend: Continuously audit systems and processes to discover and execute on cost-saving opportunities
• Build Zero Trust: Collaborate with the Security team to architect and maintain a Zero Trust security model using enterprise tools
• Maintain Compliance: Ensure all IT infrastructure meets rigorous compliance standards, including SOC2, HIPAA, and HITRUST
• Govern Integrations: Manage the issuance and integration of API keys, ensuring strict adherence to internal security policies
• Monitor DLP: Oversee and maintain Data Loss Prevention (DLP) protocols
• Act as Tier 2 Support: Serve as a primary escalation point for complex, high-level IT support inquiries
• Ensure Reliability: Participate in an on-call rotation (covering approximately 20% of nights and weekends) to triage and resolve urgent, system-critical issues
• Fully flesh out the project plan for the implementation of Device Trust
• Implement or improve upon at least one automation workflow
• Evaluate the current Mac fleet's Zero-Touch device provisioning and identify areas to optimize efficiency and hardware inventory accuracy

Skills

• Demonstrated 3+ years experience in a Systems Administrator, IT Engineer, or senior escalation-level IT Support role, ideally within a fast-paced, high-growth environment
• Solid understanding of IT security fundamentals, including Zero Trust concepts
• Experience with Okta SSO configuration, user lifecycle management, and Workflows for advanced automation
• Enterprise Mac endpoint and macOS administration experience (Jamf strongly preferred)
• Successful design and implementation of repeatable AI-enabled workflows that address team bottlenecks and improve efficiency

Qualifications

Must Haves

• Demonstrated 3+ years experience in a Systems Administrator, IT Engineer, or senior escalation-level IT Support role, ideally within a fast-paced, high-growth environment
• Solid understanding of IT security fundamentals, including Zero Trust concepts
• Experience with Okta SSO configuration, user lifecycle management, and Workflows for advanced automation
• Enterprise Mac endpoint and macOS administration experience (Jamf strongly preferred)
• Successful design and implementation of repeatable AI-enabled workflows that address team bottlenecks and improve efficiency