Datacenter Operations Technician

Summary

Volico Data Centers is seeking a Datacenter Operations Technician to join their IT team. This entry level position involves supporting internal systems and products through computer builds, operating system installs, and customer assistance.

Responsibilities

• Keep accurate notes and details on customer support requests
• Be available to work either a first or second shift and participate in a rotating on-call list in order to provide 24×7 support
• Handle miscellaneous duties and responsibilities as defined by management
• Proactive and reactive network monitoring (all sites 24x7x365)
• Answer and complete customer cases made via phone, ticket system, and email
• Perform special customer requests in accordance with their respective SLA’s
• Escalate to the appropriate group whenever network outages or assistance is required
• Contact key personnel whenever a major failure occurs
• Document any provider-level maintenance windows that will be service-impacting
• Configuring/integrating in-house workstations and servers
• Configuring/integrating customer servers
• Configuring in-house and customer networking devices (all sites)
• Troubleshooting customer circuits
• Troubleshooting customer routing + switching equipment
• Troubleshooting customer servers (multi-OS)
• Perform data backup tape rotations for customers and in-house
• Serve as a technical apprentice to IP Engineering Tier 2 (help complete CM’s, etc)
• Serve as customer service representatives in the event that Service Center is unavailable
• Rack and stack any networking equipment for customers and in-house
• Receive any equipment delivered to Datacenter
• Escort clients who have data center restrictions restriction

Skills

• Ability to work independently without supervision
• Assist customers in resolving networking issues
• Ability to multi-task, working on many items at one time, without 'dropping the ball'
• Attention to detail, and very organized
• Experience installing software, performing system maintenance, and building servers
• Beginning to intermediate knowledge of Linux and Windows servers
• Understanding of Internet application technologies
• Possess excellent written and verbal communication skills
• Knowledge of Cisco Equipment, hardware firewall, and multi LAN environment a plus
• Must be a quick learner, a self-starter, possess excellent troubleshooting and communication skills, and able to work without supervision
• Hands-on technical experience where knowledge of networking fundamentals (e.g. TCP/IP, FTP, DHCP, Telnet, routing, and client/server computing) was demonstrated
• Beginning to intermediate knowledge of programming or scripting languages

Qualifications

Must Haves

• Ability to work independently without supervision
• Assist customers in resolving networking issues
• Ability to multi-task, working on many items at one time, without 'dropping the ball'
• Attention to detail, and very organized
• Experience installing software, performing system maintenance, and building servers
• Beginning to intermediate knowledge of Linux and Windows servers
• Understanding of Internet application technologies
• Possess excellent written and verbal communication skills
• Knowledge of Cisco Equipment, hardware firewall, and multi LAN environment a plus
• Must be a quick learner, a self-starter, possess excellent troubleshooting and communication skills, and able to work without supervision
• Hands-on technical experience where knowledge of networking fundamentals (e.g. TCP/IP, FTP, DHCP, Telnet, routing, and client/server computing) was demonstrated
• Beginning to intermediate knowledge of programming or scripting languages

Benefits

• Competitive base pay
• Comprehensive Medical, and Dental plans
• Life insurance and 401(k) retirement plan
• Volico lounge
• Employee Perk and Discount Program
• Casual wear, comfortable work environment
• Flexible work schedule with paid time off and sabbatical opportunities
• Training and tuition reimbursement
• And more…