Network Operations Center (NOC) Operator

Summary

Lightning AI is the company behind PyTorch Lightning, building an end-to-end platform for developing, training, and deploying AI systems. They are seeking a Network Operations Center (NOC) Operator to join their overnight operations team, focusing on monitoring, alert triage, and escalation to ensure reliable operations across their infrastructure.

Responsibilities

• Monitor data center systems using dashboards and alerting tools
• Acknowledge and triage alerts across compute, network, and hardware systems
• Identify and filter out false positives using predefined guidelines
• Follow structured runbooks to perform initial validation steps (e.g., running diagnostic scripts or checking system status)
• Escalate issues to the appropriate teams (hardware, network, SRE) based on clear escalation criteria
• Notify relevant stakeholders during active incidents
• Create, update, and manage tickets with accurate and timely information
• Attach relevant logs, diagnostics, and observations to support faster resolution
• Track incidents to ensure proper ownership and handoff
• Identify recurring alerts or patterns and report them to improve monitoring and reliability
• Maintain awareness of ongoing incidents and system status during your shift
• Gain exposure to large-scale AI and HPC infrastructure, including GPU-based systems
• Learn the fundamentals of data center operations, networking, and system reliability
• Opportunities to assist with hands-on data center tasks such as hardware checks, inspections, and basic support activities under guidance

Skills

• Basic familiarity with computers, Linux systems, or IT environments (academic or personal experience is acceptable)
• Ability to follow structured procedures and runbooks with attention to detail
• Strong communication skills and ability to clearly document issues
• Ability to prioritize tasks and respond quickly in a fast-paced, 24/7 environment
• Willingness to learn and grow in a technical operations role
• Exposure to monitoring tools (Grafana, Datadog, etc.)
• Basic understanding of networking or server hardware concepts
• Interest in data centers, cloud infrastructure, or AI systems
• Strong sense of ownership and urgency, with the confidence to escalate issues to the appropriate teams or levels to ensure timely resolution

Qualifications

Must Haves

• Basic familiarity with computers, Linux systems, or IT environments (academic or personal experience is acceptable)
• Ability to follow structured procedures and runbooks with attention to detail
• Strong communication skills and ability to clearly document issues
• Ability to prioritize tasks and respond quickly in a fast-paced, 24/7 environment
• Willingness to learn and grow in a technical operations role

Nice to Haves

• Exposure to monitoring tools (Grafana, Datadog, etc.)
• Basic understanding of networking or server hardware concepts
• Interest in data centers, cloud infrastructure, or AI systems
• Strong sense of ownership and urgency, with the confidence to escalate issues to the appropriate teams or levels to ensure timely resolution