Learning Program Designer

Summary

VRC Investigations is seeking a Learning Program Designer to develop and deliver engaging educational content for employees, clients, and customers in the insurance industry. The role focuses on designing learning programs, managing LMS and webinar platforms, collaborating with subject matter experts, supporting continuing education programs, and improving training effectiveness through reporting and stakeholder feedback.

Responsibilities

• Create and design engaging online learning modules, webinars, and blended learning programs
• Collaborate with subject matter experts (SMEs) to develop course content that aligns with organizational needs and goals
• Ensure all content is accessible, visually appealing, and follows instructional design best practices
• Manage and maintain the organization's Learning Management System (LMS) by uploading courses, monitoring user activity, and troubleshooting issues
• Coordinate and assist SME deliver live webinars and virtual events, ensuring seamless technical execution and engaging participant experiences
• Monitor course completion rates and generate reports to assess the effectiveness of the training programs
• Provide training and technical support to employees, supervisors, and clients on using the LMS and webinar platforms
• Work closely with other departments to ensure consistency and alignment in course offerings across the organization
• Collect and analyze course feedback to continuously improve the learning experience
• Stay current with emerging trends in instructional design and e-learning tools to recommend improvements
• Assist with the formatting and editorial review of course materials to ensure grammatical and stylistic accuracy
• Evaluate new technologies and strategies to enhance the learning experience for both internal and external audiences
• Support the development and administration of Continuing Education (CE) programs for licensed professionals
• Maintain required documentation for CE courses and ensure compliance with state regulations
• Coordinate with HR and other department leaders to provide refresher and compliance training programs
• Manage multiple instructional design projects simultaneously, ensuring all deadlines are met with minimal oversight
• Generate reports on training progress and learner performance and present findings to key stakeholders
• Maintain accurate records of attendance, assessments, and certifications to ensure compliance and audit readiness

Skills

• Instructional design and course development for both in-person and online environments
• Familiarity with Learning Management Systems (LMS), including course creation, uploading content, and system management
• Multimedia content development experience, including video editing and e-learning tools (e.g., Articulate, Captivate, or iSpring)
• Ability to manage delivery of training through webinar platforms (e.g., Zoom) and coordinate virtual events
• Project management skills with the ability to meet deadlines and manage multiple priorities simultaneously
• Strong written and verbal communication skills for collaborating with cross-functional teams and stakeholders
• Experience in customer service and relationship management with both internal and external customers
• Knowledge of the various states' insurance CE rules and requirements for CE Providers
• Broad knowledge of Microsoft Office applications, AI tools, LLM's and other productivity tools
• Technically proficient with SCORM, xAPI, and other e-learning content standards (preferred)

Qualifications

Must Haves

• Instructional design and course development for both in-person and online environments
• Familiarity with Learning Management Systems (LMS), including course creation, uploading content, and system management
• Multimedia content development experience, including video editing and e-learning tools (e.g., Articulate, Captivate, or iSpring)
• Ability to manage delivery of training through webinar platforms (e.g., Zoom) and coordinate virtual events
• Project management skills with the ability to meet deadlines and manage multiple priorities simultaneously
• Strong written and verbal communication skills for collaborating with cross-functional teams and stakeholders
• Experience in customer service and relationship management with both internal and external customers
• Knowledge of the various states' insurance CE rules and requirements for CE Providers
• Broad knowledge of Microsoft Office applications, AI tools, LLM's and other productivity tools

Nice to Haves

• Technically proficient with SCORM, xAPI, and other e-learning content standards (preferred)

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Disability benefits
• Paid vacation
• 401K/Profit Sharing retirement plan