Clinical Application Support

Summary

Vytalize Health is seeking a Clinical Application Specialist to join its Clinical Applications Support team. The role supports provider practices and internal teams by troubleshooting EHR issues, optimizing clinical workflows, improving structured data capture, and supporting value-based care initiatives.

Responsibilities

• Serve as a primary point of contact for EHR-related support, configuration guidance, and workflow troubleshooting for internal teams and provider practices
• Identify, own, and resolve EHR and clinical application issues through to full resolution, coordinating with vendors and internal stakeholders as needed
• Support practice onboarding activities including EHR access setup, workflow discovery, CEHRT review, and system readiness validation
• Analyze clinical workflows to identify opportunities to improve documentation, coding, and structured data capture at the point of care
• Develop and maintain standardized EHR workflow guidance, templates, and step-by-step reference materials across supported EHR platforms
• Partner with practices to reduce reliance on manual chart abstraction by promoting optimized clinical documentation and discrete data capture habits
• Support configuration and optimization efforts related to patient flagging, diagnosis code workflows, and quality-focused documentation practices
• Collaborate with internal teams and EHR vendors on workflow enhancements that support value-based care initiatives
• Contribute to clinical data optimization projects by helping identify workflow gaps and supported structed data improvements at the practice/EHR level
• Assist with EHR integration activities including clinical data feeds, vendor transitions, and ongoing maintenance
• Support QRDA I file acquisition efforts through practice and/or EHR vendor extraction coordination, file validation, and error follow-up
• Participate in CEHRT compliance verification and documentation activities
• Maintain confidentiality, data security, and professionalism at all times
• Collaborative, service-oriented mindset with a proactive approach to continuous improvement
• Willingness to learn new systems, workflows, and healthcare programs as the CAS function continues to mature

Skills

• • Associate's degree in healthcare, business, information systems, or related field required
• • 1–3 years of experience supporting EHR systems, clinical applications, or healthcare technology environments
• • Direct experience working with provider practices, clinical staff, or healthcare operations teams
• • None required
• • Working knowledge of common EHR platforms such as Epic, NextGen, Athenahealth, Practice Fusion, Allscripts, or similar systems
• • Understanding of clinical workflows, documentation practices, and structured data capture for quality reporting purposes
• • Strong analytical and problem-solving skills with a track record of seeing issues through to resolution
• • Clear written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences
• • Strong organizational skills with attention to detail and documentation discipline
• • Ability to manage priorities effectively in a fast-paced, evolving environment
• • Proficiency with Microsoft Office and collaboration tools including Teams and SharePoint
• • Maintain confidentiality, data security, and professionalism at all times
• • Collaborative, service-oriented mindset with a proactive approach to continuous improvement
• • Willingness to learn new systems, workflows, and healthcare programs as the CAS function continues to mature
• Bachelor's degree preferred
• • Familiarity with value-based care models such as MSSP or private payer VBC programs is a plus
• • Experience supporting EHR integrations, data feeds, or vendor coordination preferred

Qualifications

Must Haves

• • Associate's degree in healthcare, business, information systems, or related field required
• • 1–3 years of experience supporting EHR systems, clinical applications, or healthcare technology environments
• • Direct experience working with provider practices, clinical staff, or healthcare operations teams
• • None required
• • Working knowledge of common EHR platforms such as Epic, NextGen, Athenahealth, Practice Fusion, Allscripts, or similar systems
• • Understanding of clinical workflows, documentation practices, and structured data capture for quality reporting purposes
• • Strong analytical and problem-solving skills with a track record of seeing issues through to resolution
• • Clear written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences
• • Strong organizational skills with attention to detail and documentation discipline
• • Ability to manage priorities effectively in a fast-paced, evolving environment
• • Proficiency with Microsoft Office and collaboration tools including Teams and SharePoint
• • Maintain confidentiality, data security, and professionalism at all times
• • Collaborative, service-oriented mindset with a proactive approach to continuous improvement
• • Willingness to learn new systems, workflows, and healthcare programs as the CAS function continues to mature

Nice to Haves

• Bachelor's degree preferred
• • Familiarity with value-based care models such as MSSP or private payer VBC programs is a plus
• • Experience supporting EHR integrations, data feeds, or vendor coordination preferred