Program Manager

Summary

Walker-Miller Energy Services is a Detroit-based company focused on energy efficiency and waste reduction. The Program Manager will work directly with clients to ensure program deliverables meet scope and budget while managing program staff and fostering stakeholder collaboration.

Responsibilities

• Lead, embrace and operate within our core values
• Assist in the development of a QA/QC plan to ensure accurate program results and good evaluation results
• Thrive in a collaborative environment
• Function well with a diverse group of communities, clients, and team members
• Work under frequent time pressures
• Use good judgment to plan and accomplish goals
• Escalate all issues and troubleshoot as needed
• Manage direct reports and oversee program staff where applicable. This includes interviewing, planning, assigning, completing performance evaluations, coaching, mentoring and directing work
• Complete and manage quarterly program performance evaluations with staff and client
• Provide daily leadership to program staff including managing program promotions, communication, marketing requests, and assisting team to creatively meet the program's goals
• Lead and develop team members based on core values-driven culture that encourages top performance with compassion
• Develop and implement a plan to attract new customers/energy efficiency service providers to meet program objectives
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers
• Develop and oversee the processing of program paperwork through designated tracking systems
• Coordinate with program evaluators to understand evaluation plans and communicate program procedures to staff
• Be a member of several working groups that will coordinate the program with other organizations working in the program
• Manage and report KPIs as required to the client, partner, or our company’s management by the requested due date
• Incorporate “best practice” methods of energy efficiency program implementation
• Provide a professional appearance appropriate to represent both Walker-Miller and the client
• Lead and attend relevant presentations promoting energy efficiency programs
• Practice effective project management skills in leading the program
• Manage the utility relationship and serve as an advocate for the client
• Assist with the preparation of monthly invoices and activity reports as required to the client, partner, or Walker-Miller management
• Work directly with the client to supervise, develop, and implement marketing and communications plans to educate customers about energy efficiency and drive participation in energy efficiency programs
• Lead and attend relevant presentations promoting energy efficiency programs
• Oversee participant onboarding, setting clear expectations and goals for program engagement and success
• Act as a mentor and advocate for participants, fostering their professional growth and ensuring a supportive program environment
• Build partnerships with community organizations, educational institutions, and industry leaders to support participant recruitment, training, and placement
• Collaborate with internal teams, including Operations and HR, to align program objectives with organizational goals
• Represent Walker-Miller Energy Services at industry events and workforce development forums
• Stay informed on industry developments, workforce trends, and best practices in workforce development
• Incorporate participant and stakeholder feedback to enhance program delivery and outcomes
• Develop strategies to expand the program’s reach and impact in alignment with organizational objectives
• Provide administrative services plan to develop client reporting processes
• Ensure continuous improvement of operations year after year

Skills

• Proven leadership abilities in a rapidly changing environment
• Bachelor's degree in Community Relations, Marketing, Business Management, other related fields, or equivalent experience
• 3+ years of Program Management or equivalent experience
• 2+ years of direct or indirect leadership required
• Proficiency in financial and project management
• Experience in community development, grassroots organizing, workforce development, public sector project management
• Sales, marketing or business development background
• Proven leadership in a fast-paced environment
• Detail-oriented and able to prioritize workload and delegate appropriate work assignments to staff
• Must be flexible to handle a wide variety of tasks and complete work in a timely fashion in a fast-paced environment
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Reliable transportation
• Valid driver's license
• Ability to travel up to 50% locally
• Advanced Degree, preferred
• CEM Certification, preferred but not required
• PMP Certification, preferred but not required
• Experience working in the Energy Efficiency industry is preferred but not required
• Familiarity with Monday.com or similar project management software

Qualifications

Must Haves

• Proven leadership abilities in a rapidly changing environment
• Bachelor's degree in Community Relations, Marketing, Business Management, other related fields, or equivalent experience
• 3+ years of Program Management or equivalent experience
• 2+ years of direct or indirect leadership required
• Proficiency in financial and project management
• Experience in community development, grassroots organizing, workforce development, public sector project management
• Sales, marketing or business development background
• Proven leadership in a fast-paced environment
• Detail-oriented and able to prioritize workload and delegate appropriate work assignments to staff
• Must be flexible to handle a wide variety of tasks and complete work in a timely fashion in a fast-paced environment
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Reliable transportation
• Valid driver's license
• Ability to travel up to 50% locally

Nice to Haves

• Advanced Degree, preferred
• CEM Certification, preferred but not required
• PMP Certification, preferred but not required
• Experience working in the Energy Efficiency industry is preferred but not required
• Familiarity with Monday.com or similar project management software

Benefits

• Walker-Miller Energy Services offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.