Asset Connectivity Spec

Summary

Warren CAT is seeking an Asset Connectivity Specialist to support asset tracking operations for its Cat Rental business. The role manages asset data analysis, software subscriptions, reporting, training, and stakeholder support to ensure accurate fleet visibility, health reporting, and location tracking.

Responsibilities

• Analyze, manage, and leverage various service data resources to develop and maintain reporting in supporting our asset management philosophy
• Review inbound fault code reporting flagged by Caterpillar Condition Monitoring group
• Assist with workorder creation/management in conjunction with our Service department standards
• Develop inventory tracking reporting and/or dashboards on machine and attachment health and location
• Ensure all machines and attachments are reporting health data through various platforms on a timely basis
• Perform software installation, configuration and support for Major Projects employees and external customers as needed for appropriate platforms
• Support customer software (VisionLink, Si2.0, Cat ET, etc.) billing and communications to internal and external customers
• Manage internal and external asset condition monitoring subscriptions
• Assist with developing and documenting best practice procedures for asset tracking standards and reporting
• Become the resident expert in associated asset tracking tools (VisionLink, TrackUnit, etc.)
• Provide training to internal and external customers, when applicable, on navigation and functionality of key asset platforms
• Act as a subject-matter expert and escalation point for asset tracking and condition monitoring needs
• Interface with Caterpillar for updates and technical assistance as required
• Collaborate with sales, fleet, transport, and finance teams, and with the local Cat Dealers for service and parts, to ensure consistent execution of asset tracking
• Support customer meetings and dealer yard visits as needed to strengthen operational relationships
• Promote best practices, process consistency, and continuous improvement across rental operations

Skills

• Advanced knowledge of Caterpillar and allied equipment, applications, and rental use cases
• Strong understanding of major project rental agreements, pricing models, and contract administration
• High proficiency in RentalMan and other rental systems, with strong Excel and data skills
• Excellent analytical, organizational, and problem-solving capabilities
• Strong communication skills with the ability to manage complex customer relationships
• Ability to prioritize and manage high-volume, high-value rental activity with precision
• 3+ years of experience in equipment rental coordination, key accounts, or complex customer operations
• High School Diploma or GED required
• Valid driver's license with a clean driving record
• Remote, US-based home office
• Regular sitting, computer use, talking, and phone communication
• Occasional exposure to yard, shop, and outdoor environments during jobsite or facility visits
• Occasional lifting, walking, kneeling, or climbing as required
• Occasional travel up to 20%
• Availability to support extended hours, weekends, or on-call responsibilities based on major project customer needs
• Experience supporting major projects, multi-site, or contract-based customers strongly preferred
• College degree or equivalent experience preferred

Qualifications

Must Haves

• Advanced knowledge of Caterpillar and allied equipment, applications, and rental use cases
• Strong understanding of major project rental agreements, pricing models, and contract administration
• High proficiency in RentalMan and other rental systems, with strong Excel and data skills
• Excellent analytical, organizational, and problem-solving capabilities
• Strong communication skills with the ability to manage complex customer relationships
• Ability to prioritize and manage high-volume, high-value rental activity with precision
• 3+ years of experience in equipment rental coordination, key accounts, or complex customer operations
• High School Diploma or GED required
• Valid driver's license with a clean driving record
• Remote, US-based home office
• Regular sitting, computer use, talking, and phone communication
• Occasional exposure to yard, shop, and outdoor environments during jobsite or facility visits
• Occasional lifting, walking, kneeling, or climbing as required
• Occasional travel up to 20%
• Availability to support extended hours, weekends, or on-call responsibilities based on major project customer needs

Nice to Haves

• Experience supporting major projects, multi-site, or contract-based customers strongly preferred
• college degree or equivalent experience preferred

Benefits

• Medical, dental, and vision insurance
• 401K savings plan
• Paid time off + company holidays
• Remote, US-based home office
• The opportunity to build a company from the ground up — with one of the most recognized brands in heavy industry behind you