Application Analyst II (Remote) - WashU IT

Summary

Washington University in St. Louis is a university seeking an Application Analyst II to support enterprise applications across the institution. The role analyzes use cases, configures and administers applications, manages incidents and vendors, coordinates upgrades, and performs testing and quality assurance while supporting research, teaching, and administrative objectives.

Responsibilities

• Partner with University stakeholders to understand key use-cases and requirements
• Perform moderately complex research, analyze technology, consult vendors, and apply best practices to design technical solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine functional specifications
• Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions. Typically related to vendor provided application/system enhancements or new implementations
• Advise end users on application best practices and functionality
• Respond to and resolve moderately complex incidents/requests submitted by customers utilizing critical thinking skills and functional application system knowledge
• Develop a comprehensive understanding of assigned applications
• Create and maintain documentation related to services, solutions, and applications
• Plan, review, coordinate, and socialize impact of vendor managed application upgrades for moderately complex projects
• Engage regularly with vendors to understand application product release roadmaps and functionality, along with any impacts to customers and existing configuration; partner with leadership to manage the vendor relationship to ensure continuous support is maintained
• Support contract renewal and licensing activities as needed
• Validate, test, and implement solutions, new features and functionality
• Develop moderately complex test plans as needed to ensure solutions identified will meet business requirements
• Performs other duties as assigned

Skills

• Bachelor's degree or combination of education and/or experience may substitute for minimum education
• Relevant Experience (2 Years)
• Experience with  SQL or equivalent for data analysis and troubleshooting
• Experience with Point of Sales Systems Administration & Configuration
• Experience with Secure ID Card and Credentialing Systems Administration and Configuration
• This position is primarily remote, but applicants should be within 50 miles of St. Louis and available to come on site on occasion

Qualifications

Must Haves

• Bachelor's degree or combination of education and/or experience may substitute for minimum education
• Relevant Experience (2 Years)

Nice to Haves

• Experience with  SQL or equivalent for data analysis and troubleshooting
• Experience with Point of Sales Systems Administration & Configuration
• Experience with Secure ID Card and Credentialing Systems Administration and Configuration
• This position is primarily remote, but applicants should be within 50 miles of St. Louis and available to come on site on occasion

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees receive a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, and access to dietitians.
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources for continued childcare needs and adult care.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.