Product Management Specialist

Summary

Zayo Group is a leading provider of mission-critical bandwidth, and they are seeking a Product Management Specialist to support their Fiber and Transport Product Management Team. The role involves building and delivering customer-centric products, collaborating across teams, and managing the product roadmap from concept to launch.

Responsibilities

• Acts as a resource to solve a range of straight forward problems, able to analyze possible solutions with standard processes and cross team collaboration
• Works with counterparts to understand competitive landscape, market requirements and overall product needs
• Serves as resource for conceptual knowledge and key business drivers on product features, roadmap, processes and best practices while acting as evangelist
• Effectively maintain and utilize relationships with key stakeholders throughout the company and ensures alignment in cross-functional priorities
• Manage and influence a diverse cross-functional set of internal and external customers, stakeholders and executive sponsors
• Collaborate closely with technology and operations teams to provide clear direction on product backlog, epic and user story requirements, and feature delivery
• Prioritize backlog including features, bugs, enable work, and tech debt; working regularly with the scrum team to refine and add detail where needed
• Identifies improvements to existing Zayo processes; develop has a strong understanding of processes and technology
• Identifies and proactively includes correct stakeholders and communications effectively; manages stakeholder expectations within and/or across functions
• Ability to work independently and able to solve complex problems with minimal guidance
• Impacts quality of work on a range of product specific initiatives, services and deliverables

Skills

• Bachelor's degree in engineering, computer science or related technical field experience required
• Minimum of one (1) year of hands-on product management experience throughout the entire product life cycle including inbound and outbound functions – ideation, concept, evaluation, prioritization, development, go-to-market, launch, and growth required
• Minimum of one (1) year of prior experience as a Product Manager for a Telecommunications, SaaS and/or Services Product required
• Experienced in Agile/Lean development methodology with experience as product owner, including experience with Tools associated with Agile Development including Jira, Aha!, or similar
• Experience in back-office applications used throughout entire customer journey including sales automation (e.g. SFDC), web/mobile analytics (e.g. Google Analytics), product analytics (e.g. Amplitude), or CRM systems (Siebel)
• CPM, CSM, PMP Certification, Agile Certified Product Manager / Owner Certification & MBA a plus
• Salesforce experience a plus

Qualifications

Must Haves

• Bachelor's degree in engineering, computer science or related technical field experience required
• Minimum of one (1) year of hands-on product management experience throughout the entire product life cycle including inbound and outbound functions – ideation, concept, evaluation, prioritization, development, go-to-market, launch, and growth required
• Minimum of one (1) year of prior experience as a Product Manager for a Telecommunications, SaaS and/or Services Product required

Nice to Haves

• Experienced in Agile/Lean development methodology with experience as product owner, including experience with Tools associated with Agile Development including Jira, Aha!, or similar
• Experience in back-office applications used throughout entire customer journey including sales automation (e.g. SFDC), web/mobile analytics (e.g. Google Analytics), product analytics (e.g. Amplitude), or CRM systems (Siebel)
• CPM, CSM, PMP Certification, Agile Certified Product Manager / Owner Certification & MBA a plus
• Salesforce experience a plus

Benefits

• Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
• Sales roles may be eligible to participate in a sales incentive plan.
• Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave