Software Engineer

Summary

Zelis is modernizing the healthcare financial experience with technology across payers, providers, and healthcare consumers. The Software Engineer will support a large, distributed healthcare payment platform through Tier 2 production support, troubleshooting, data analysis, code fixes, root-cause analysis, and collaboration with technical teams and customers.

Responsibilities

• Troubleshoot, diagnose, and resolve complex production issues across a large, distributed healthcare platform
• Investigate application behavior using SQL, application logs, and monitoring tools
• Analyze and troubleshoot data issues
• Debug and Diagnose integrations (API, SSO)
• Develop and implement code fixes, utilities, automation, and other solutions to improve system reliability and supportability
• Perform root-cause analysis for production incidents and help identify permanent solutions for recurring issues
• Collaborate with software engineering, infrastructure, database, operations, and other technical teams to resolve issues spanning multiple systems
• Communicate clearly with technical and non-technical stakeholders and occasionally work directly with healthcare customers to investigate complex issues
• Take ownership of production issues from initial investigation through resolution and follow-up
• Participate in a rotating 24/7 on-call schedule supporting business-critical production systems

Skills

• Experience with C# and SQL
• 1–3 years of professional software engineering experience
• Experience developing, debugging, or supporting applications using C# .NET
• Working knowledge of SQL including the ability to query and analyze data for troubleshooting
• Strong debugging, analytical, and problem-solving skills with an interest in understanding how complex systems work
• Ability to read existing code and trace application behavior across multiple services and system components
• Strong communication skills and the ability to work effectively with engineers, business partners, and customers
• Ability to prioritize and take ownership in a fast-paced, high-impact production environment
• Willingness to participate in a rotating 24/7 on-call schedule
• Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future
• Experience working with APIs and service integrations
• Familiarity with SSO, authentication, and authorization concepts
• Familiarity with Splunk, Logic Monitor, New Relic, and other monitoring tools

Qualifications

Must Haves

• experience with C# and SQL
• 1–3 years of professional software engineering experience
• Experience developing, debugging, or supporting applications using C# .NET
• Working knowledge of SQL including the ability to query and analyze data for troubleshooting
• Strong debugging, analytical, and problem-solving skills with an interest in understanding how complex systems work
• Ability to read existing code and trace application behavior across multiple services and system components
• Strong communication skills and the ability to work effectively with engineers, business partners, and customers
• Ability to prioritize and take ownership in a fast-paced, high-impact production environment
• Willingness to participate in a rotating 24/7 on-call schedule
• Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future

Nice to Haves

• Experience working with APIs and service integrations
• Familiarity with SSO, authentication, and authorization concepts
• Familiarity with Splunk, Logic Monitor, New Relic, and other monitoring tools

Benefits

• Discretionary bonus plans, commissions, or other incentives depending on the role
• 401k plan with employer match
• Flexible paid time off
• Holidays
• Parental leaves
• Life and disability insurance
• Medical, dental, vision, and prescription drug coverage
• A flexible hybrid approach, with in-office presence guided by team and business needs rather than a fixed weekly schedule