Customer Success Specialist

Summary

Zen Educate is a technology company that matches schools with temporary educator staff. The Customer Success Specialist will manage and grow US school partnerships while supporting educators, building relationships, increasing demand, upselling products and services, and improving educator satisfaction and performance.

Responsibilities

• Building deep, meaningful relationships with your school partners
• Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
• Upselling Zen products and services to expand our impact within your school partner portfolio
• Acting as a responsive, central point of contact for all school partnership stakeholders
• Reporting on key trends and feedback to our Product team to help improve our platform
• Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
• Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coaching educators and improving their performance in schools

Skills

• A deep passion for the education sector and creating a positive social impact
• Coachability: You thrive on feedback, bring low ego, and are eager to learn daily
• Grit: You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals. Challenges and setbacks do not deter you from getting back up and trying again
• Positivity: You lift others up and celebrate the wins of our schools, educators, and your teammates
• Strong Work Ethic: You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency
• Empathy: You deeply care about other people's experience, and go above and beyond to give them a better experience than they've ever had before
• Experience in sales, partnerships, account management, recruitment, or education is a plus

Qualifications

Must Haves

• A deep passion for the education sector and creating a positive social impact
• Coachability: You thrive on feedback, bring low ego, and are eager to learn daily
• Grit: You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals. Challenges and setbacks do not deter you from getting back up and trying again
• Positivity: You lift others up and celebrate the wins of our schools, educators, and your teammates
• Strong Work Ethic: You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency
• Empathy: You deeply care about other people's experience, and go above and beyond to give them a better experience than they've ever had before

Nice to Haves

• Experience in sales, partnerships, account management, recruitment, or education is a plus

Benefits

• Equity compensation
• Role includes bonus
• 18 Paid Vacation Days and 10 Paid Company Holidays
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with no match
• Sick leave
• Paid biweekly