Zones LLC
Posted 127 days agoVerified live 16h ago
Help Desk Analyst
Brief overview
Bowling Green, KY, United StatesIn-person
UndergradOr in progress
$1k–$2k/wkStated range
Windows PC operating system configurations.Active Directory basics.McAfee Anti-Virus software.CompuTrace software.Customer service and phone etiquette.Team collaboration.Knowledge transfer and training others.Time management and multitasking.Problem analysis and resolution.Network fundamentals (TCP/IP, Ethernet, MS/NT).Internet and web browser concepts.Microsoft Office Products.
Job description
Summary
Zones, LLC is a Global Solution Provider of end-to-end IT solutions. The Help Desk Analyst will provide technical support to end users, ensuring timely resolution of software and hardware issues to enhance user productivity and satisfaction.
Responsibilities
- Provide technical support to end users with a high degree of customer service and expertise
- Ensure timeliness to enhance user productivity and satisfaction
- Investigate and resolve software and hardware problems over the phone, remotely, in person, and/or via email
- Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, printers and other equipment to ensure optimal performance
Skills
- Ability to install, configure, and troubleshoot new software, PCs (including processors, RAM, power supplies, video adapter cards, network interface cards, encryption software, hard drives, sound cards, expansion cards, virus protection software, boot processes, and other peripherals (printers, scanners, etc). Knowledge of mixed Windows PC operating system configurations
- Basic knowledge of Active Directory. Knowledge of McAfee Anti-Virus software. Knowledge of CompuTrace software
- Ability to analyze and understand a wide range of computing issues, moderate business processes and software applications
- Ability to work independently with minimal supervision
- Knowledge of Microsoft Office Products
- Ability to provide excellent customer service (phone etiquette, attitude, etc.)
- Ability to work in a team environment
- Aptitude for imparting knowledge to others
- Highly self-motivated and directed. Strong interpersonal skills
- Fundamental understanding of network concepts (TCP/IP, Ethernet, MS/NT, etc)
- Familiarity with Internet and Web Browser concepts
- Ability to learn quickly and follow instructions
- Ability to manage multiple tasks simultaneously
- Willingness to extend skills
- Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field
- CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or placement
- Associate's degree in CS, CIS, or closely related field preferred
Qualifications
Must Haves
- Ability to install, configure, and troubleshoot new software, PCs (including processors, RAM, power supplies, video adapter cards, network interface cards, encryption software, hard drives, sound cards, expansion cards, virus protection software, boot processes, and other peripherals (printers, scanners, etc). Knowledge of mixed Windows PC operating system configurations
- Basic knowledge of Active Directory. Knowledge of McAfee Anti-Virus software. Knowledge of CompuTrace software
- Ability to analyze and understand a wide range of computing issues, moderate business processes and software applications
- Ability to work independently with minimal supervision
- Knowledge of Microsoft Office Products
- Ability to provide excellent customer service (phone etiquette, attitude, etc.)
- Ability to work in a team environment
- Aptitude for imparting knowledge to others
- Highly self-motivated and directed. Strong interpersonal skills
- Fundamental understanding of network concepts (TCP/IP, Ethernet, MS/NT, etc)
- Familiarity with Internet and Web Browser concepts
- Ability to learn quickly and follow instructions
- Ability to manage multiple tasks simultaneously
- Willingness to extend skills
- Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field
- CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or placement
Nice to Haves
- Associate's degree in CS, CIS, or closely related field preferred
Benefits
- Comprehensive benefits package that includes medical coverage
- State-mandated sick leave
