Virtual Travel Agent

Summary

The Auto Club Group provides membership, travel, insurance, and financial services to millions of members and customers through AAA and related brands. The Virtual Travel Agent will generate sales, build member relationships, recommend travel products, and plan and book domestic and international travel while delivering personalized virtual customer service.

Responsibilities

• Generate new sales, retain existing members, and grow ACG’s overall book of business through multiple product offerings
• Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members
• Conduct business with clients primarily through videotelephony – Teams, Zoom, Skype, Chatbot, etc., to establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings
• Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings
• Receive and champion customer concerns through resolution
• Achieve assigned travel, membership, and credit card sales goals
• Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services
• Prepare complex and/or large-scale domestic and international travel packages
• Complete reservations and advise clients regarding documentation requirements
• Make necessary travel arrangements, including reservations, payment collection, and document processing
• Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system
• Proactively learn and utilize AAA ACG digital and communication technologies including Salesforce to achieve objectives

Skills

• Must be available to work the schedules below: * Sunday – Thursday, 9 am to 6 pm EST * Tuesday – Saturday, 9 am to 6 pm EST
• * High school diploma or equivalent
• * 2+ years Travel Sales Experience
• * Works in a remote/virtual environment. May be asked to travel to ACG office location for workshops

Qualifications

Must Haves

• Must be available to work the schedules below: * Sunday – Thursday, 9 am to 6 pm EST * Tuesday – Saturday, 9 am to 6 pm EST
• * High school diploma or equivalent
• * 2+ years Travel Sales Experience
• * Works in a remote/virtual environment. May be asked to travel to ACG office location for workshops

Benefits

• Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.
• Guaranteed commission payouts: We invest in your success as you build your travel sales career.
• Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.
• Overtime eligibility for this non-exempt role.
• Remote/virtual work environment.
• Free leads, with priority placed on prospects who are most likely to travel.
• In-office travel events and walk-in traffic help drive daily sales opportunities.
• Direct-to-consumer marketing supports Travel Agents and helps generate interest.
• Exclusive Preferred Partner discounted rates and member benefits.
• Inside support structure designed to reduce administrative work.
• Support from Air Desk and Inside Sales Agents.
• Interactive group system that provides a seamless booking process.
• Free Travel Partner training certifications provided.
• Travel benefits for completing online training programs, which may result in free or reduced travel.
• Familiarization tours and cruises offered through developmental programs at no cost.
• International Airlines Travel Agent Network Card (IATAN), with benefits that may include hotel and car rental discounts and deeply discounted rates from cruise and tour partners.
• Complimentary membership with the American Society of Travel Advisors (ASTA).
• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan with a 50% company match on employee contributions up to 6% of pay, immediate vesting, and an additional company contribution of 4% of pay each pay day; the additional contribution is 100% vested after three years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO), eligible at 90 days of employment; full-time new employees receive up to 12 PTO days annually.
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance up to $5,250 annually; 80% covered by ACG.
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.