Leisure Air Desk Travel Consultant - Remote

Summary

The Auto Club Group provides membership, travel, insurance, and financial services through AAA and affiliated brands. The Leisure Travel Consultant plans and sells domestic and international travel arrangements, consults with travelers, resolves travel issues, and delivers an exceptional end-to-end customer experience in an inbound service environment.

Responsibilities

• Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Leisure Travel Clients, Customers, Executive Management, Board Members, Field and Call Center Agents through an in-bound telephone environment
• Determine member, customer, executive client needs based on individual consultation and emphasizes preferred vendors as appropriate
• Cross sell membership to align with the ACG Connected Member Vision
• Consummate sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares
• Receive, investigate, and provide timely resolution to travel problems and issues
• Plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS)
• Plan and book complex international and domestic itineraries, hotel, car and rail reservations
• Meet or exceed established performance, production and quality standards
• Learn and use a variety of travel related information including geography and travel resource material
• Work independently with minimal supervision
• Arrange travel itineraries for small groups
• Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
• Offer advice on the destination and be knowledgeable about making transportation and accommodation requests
• Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe
• Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars

Skills

• High school diploma or equivalent
• Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions
• Car, Hotel and Insurance knowledge

Qualifications

Must Haves

• High school diploma or equivalent
• Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions
• Car, Hotel and Insurance knowledge

Benefits

• Annual bonus potential based on performance.
• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan with 3% automatic deferral upon eligibility.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.