Field Service Engineer II- Milwaukee, WI

Summary

Abbott is a global healthcare company developing diagnostic solutions, medical devices, nutritionals, and medicines. The company is seeking a Field Service Engineer II to install, maintain, troubleshoot, and support diagnostic instruments across the Milwaukee territory while ensuring customer satisfaction, regulatory compliance, and business performance.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development

Skills

• Bachelor's degree or equivalent relevant experience
• 2-5 years of experience in Engineering or Laboratory Technology
• Ability to travel **40**% within the assigned territory
• * This position is remote
• * **Territory: Milwaukee, WI**. The incumbent can live within the territory
• * Travel up to 40%
• * Must have a Valid Driver's License
• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills

Qualifications

Must Haves

• Bachelor's degree or equivalent relevant experience
• 2-5 years of experience in Engineering or Laboratory Technology
• Ability to travel **40**% within the assigned territory
• * This position is remote
• * **Territory: Milwaukee, WI**. The incumbent can live within the territory
• * Travel up to 40%
• * Must have a Valid Driver's License

Nice to Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• This position is remote.