Field Service Engineer II - Nashville, TN

Summary

Abbott is a global healthcare company developing diagnostic, medical device, nutrition, and pharmaceutical technologies. The Field Service Engineer II installs, maintains, and troubleshoots diagnostic instruments in the Nashville territory, manages customer issues and service visits, and ensures compliance with quality and safety standards. The role also involves cross-functional collaboration, mentoring, performance metrics, and continuous technical development.

Responsibilities

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development

Skills

• * This position is remote
• * **Territory:** Nashville, TN. The incumbent can live within the Nashville, TN area
• * Travel up to 25%
• * Must have a Valid Driver's License
• * Bachelor's degree or equivalent relevant experience
• * 2-5 years of experience in Engineering or Laboratory Technology
• * Ability to travel **25**% within the assigned territory
• * Strong troubleshooting and problem-solving skills with laboratory instrumentation
• * Ability to work independently and thrive in team environments
• * Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• * Effective communication and interpersonal skills

Qualifications

Must Haves

• * This position is remote
• * **Territory:** Nashville, TN. The incumbent can live within the Nashville, TN area
• * Travel up to 25%
• * Must have a Valid Driver's License
• * Bachelor's degree or equivalent relevant experience
• * 2-5 years of experience in Engineering or Laboratory Technology
• * Ability to travel **25**% within the assigned territory

Nice to Haves

• * Strong troubleshooting and problem-solving skills with laboratory instrumentation
• * Ability to work independently and thrive in team environments
• * Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• * Effective communication and interpersonal skills

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• This position is remote.