Field Service Engineer II - Pittsburgh, PA

Summary

Abbott is a global healthcare leader whose Diagnostics Division provides diagnostic solutions used in hospitals, laboratories, and clinics. The Field Service Engineer II installs, maintains, and troubleshoots diagnostic instruments, manages a service territory, resolves customer issues, and ensures compliance, safety, and customer satisfaction. The role also involves cross-functional collaboration, mentoring, performance tracking, and ongoing technical development.

Responsibilities

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development

Skills

• Bachelor's degree or equivalent relevant experience
• 2-5 years of experience in Engineering or Laboratory Technology
• Ability to travel **25**% within the assigned territory
• Must have a Valid Driver's License
• Territory: Pittsburgh, PA The incumbent can live within the Pittsburgh, PA
• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills

Qualifications

Must Haves

• Bachelor's degree or equivalent relevant experience
• 2-5 years of experience in Engineering or Laboratory Technology
• Ability to travel **25**% within the assigned territory
• Must have a Valid Driver's License
• Territory: Pittsburgh, PA The incumbent can live within the Pittsburgh, PA

Nice to Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• This position is remote.
• Ongoing training and development.