Summary
abra Professional Services division is seeking a talented Salesforce Implementation! The role involves configuring, customizing, and deploying Salesforce solutions, as well as providing hands-on solutions for hardware and software IT issues.
Responsibilities
- Configuring and customizing the Salesforce system—including user provisioning, permission management, building custom reports/dashboards, and designing automated Flows
- Troubleshooting hardware and software issues, and managing user accounts across various organizational systems
- Configuring end-user equipment and resolving basic connectivity and communication issues within the organization
- Training and guiding new and existing users on Salesforce and other IT systems
- Independently managing technical and system needs for a large, global educational organization
Skills
- At least 1 year of experience as a Salesforce Implementation
- Strong familiarity with IT and user support domains (Helpdesk, OS, network management, and troubleshooting)
- Deep understanding of Salesforce data structures, security/permission models, and custom report/dashboard creation
- High-level English proficiency (reading, writing, and speaking) for international client communication
- Exceptional service orientation, strong interpersonal skills, and a proactive approach
- High self-learning, organizational, and self-management capabilities (ability to work independently directly with clients)
- Hands-on experience building and debugging Salesforce Flows
- Familiarity with organizational tools: Google Workspace, Office 365, and active directory/user management systems
Qualifications
Must Haves
- At least 1 year of experience as a Salesforce Implementation
- Strong familiarity with IT and user support domains (Helpdesk, OS, network management, and troubleshooting)
- Deep understanding of Salesforce data structures, security/permission models, and custom report/dashboard creation
- High-level English proficiency (reading, writing, and speaking) for international client communication
- Exceptional service orientation, strong interpersonal skills, and a proactive approach
- High self-learning, organizational, and self-management capabilities (ability to work independently directly with clients)
Nice to Haves
- Hands-on experience building and debugging Salesforce Flows
- Familiarity with organizational tools: Google Workspace, Office 365, and active directory/user management systems