IT Support Technician

Summary

AbsenceSoft is transforming the employee experience with innovative technology designed for HR professionals. They are seeking a proactive and customer-focused IT Support Technician to provide technical support, troubleshoot issues, and assist employees with system access and onboarding in a collaborative environment.

Responsibilities

• Provide day-to-day technical support to employees for hardware, software, and network issues
• Troubleshoot, diagnose, and resolve IT incidents, escalating complex issues as needed
• Set up, configure, and deploy computers, mobile devices, and peripherals
• Manage user access, including account creation, permissions, and password resets
• Maintain IT inventory, including hardware, software licenses, and equipment
• Document incidents, resolutions, and processes to support continuous improvement
• Assist with IT projects, system upgrades, and other initiatives assigned by IT leadership
• Support and uphold company security and compliance standards within your role

Skills

• 1–3 years of experience in IT support or help desk roles
• Proficiency with Windows, macOS, and common productivity tools
• Basic networking knowledge (Wi-Fi, VPN, printers, routers)
• Strong problem-solving and troubleshooting abilities
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple tasks effectively
• Experience in a SaaS or technology company environment
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Experience with MDM tools and cloud collaboration platforms
• Certifications such as CompTIA A+, Network+, or Microsoft certifications

Qualifications

Must Haves

• 1–3 years of experience in IT support or help desk roles
• Proficiency with Windows, macOS, and common productivity tools
• Basic networking knowledge (Wi-Fi, VPN, printers, routers)
• Strong problem-solving and troubleshooting abilities
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple tasks effectively
• Experience in a SaaS or technology company environment
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Experience with MDM tools and cloud collaboration platforms
• Certifications such as CompTIA A+, Network+, or Microsoft certifications

Benefits

• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.
• This position is also eligible for annual bonus.