Account Representative - Absence

Summary

ComPsych is seeking an Absence Account Representative to build and maintain positive customer relationships. The role serves as a liaison between clients and internal departments, supports implementation and post-implementation activities, resolves client concerns, and identifies opportunities to retain and expand accounts.

Responsibilities

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools
• Use independent judgement and discretion when handling matters related to assigned accounts
• Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business
• Investigate, review, and resolve client concerns  and communicate resolution or partner on next steps to ensure customers satisfaction
• Serve as trusted advisor to client during implementation and post-implementation
• Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
• Work independently as well as foster a positive team environment to best serve our customers
• Other duties as assigned

Skills

• * 1+ years of experience creating and maintaining successful customer relationships required
• * Proficiency in Microsoft Office Suite
• * Ability to travel up to 25% of the time
• * Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• * Ability to be present on camera during work-related trainings, meetings, and/or events
• * Must be able to sit or stand at a desk for prolonged periods while working on a computer
• * Bachelor's Degree preferred
• * Account Management experience a plus
• * Exposure to benefits administration or HR compliance a plus
• * In-depth knowledge of FMLA compliance a plus

Qualifications

Must Haves

• * 1+ years of experience creating and maintaining successful customer relationships required
• * Proficiency in Microsoft Office Suite
• * Ability to travel up to 25% of the time
• * Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• * Ability to be present on camera during work-related trainings, meetings, and/or events
• * Must be able to sit or stand at a desk for prolonged periods while working on a computer

Nice to Haves

• * Bachelor's Degree preferred
• * Account Management experience a plus
• * Exposure to benefits administration or HR compliance a plus
• * In-depth knowledge of FMLA compliance a plus

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Remote work arrangement