Client Success Manager

Summary

Absorb Software provides cloud-based learning management and online training solutions for organizations worldwide. The Client Success Manager will own client relationships, drive LMS adoption and retention, and apply Learning & Development expertise to help clients design, optimize, and measure programs that deliver business outcomes and product ROI.

Responsibilities

• Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty
• Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal
• Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS
• Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI
• Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS
• Proactively monitor client health, identifying risks, driving escalations, and developing action plans
• Identify and route upsell and expansion opportunities to the Account Management team
• Collaborate cross functionally with Product, Support, Professional Services, and other internal teams
• Maintain accurate client documentation within internal systems/tools

Skills

• 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries
• Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs
• Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs
• Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving
• Comfort translating technical concepts into accessible explanations
• Strong commercial and business acumen
• Excellent time management and project management capabilities
• Working understanding of SaaS, APIs, and core web technologies
• Must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship
• Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk
• Previous involvement in change management, enablement, or instructional design projects
• Experience advising clients on LMS or L&D ecosystem best practices

Qualifications

Must Haves

• 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries
• Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs
• Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs
• Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving
• Comfort translating technical concepts into accessible explanations
• Strong commercial and business acumen
• Excellent time management and project management capabilities
• Working understanding of SaaS, APIs, and core web technologies
• must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship

Nice to Haves

• Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk
• Previous involvement in change management, enablement, or instructional design projects
• Experience advising clients on LMS or L&D ecosystem best practices

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive health and wellness benefits, including retirement savings programs
• Eligibility for two different bonus plans
• Generous time off
• Comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance
• Monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee-driven DE&I programs