Zuora System Specialist

Summary

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. As a Zuora System Specialist, you'll own and optimize the billing systems that power the SaaS subscription business, ensuring accurate and seamless processes from pricing to invoicing. This role involves collaboration with Finance and Sales teams to enhance billing operations and resolve complex issues.

Responsibilities

• Own and optimize Zuora Billing, including product catalog management, pricing, subscriptions, invoicing, and payment processes
• Manage and troubleshoot the Salesforce–Zuora integration to ensure accurate data flow across the quote-to-cash lifecycle
• Improve billing operations through automation, process enhancements, and data quality initiatives that reduce manual effort
• Partner closely with Finance to support billing accuracy, revenue recognition, forecasting, and month-end activities
• Serve as the billing systems expert, resolving complex issues and collaborating with Sales, Customer Success, Support, and Finance teams
• Analyze billing data, monitor system performance, and identify trends, risks, and opportunities for operational improvement

Skills

• Hands-on Zuora Billing experience — product catalog management, SKU configuration, workflow automation, subscription amendments, and reporting
• Understanding of the Salesforce ecosystem, ideally with exposure to the Zuora for Salesforce connector or CPQ
• Strong grasp of SaaS subscription billing concepts — ARR, MRR, proration, amendments, and co-terming
• Familiarity with quote-to-cash processes and where the handoffs between Sales, Finance, and Systems live
• Analytical mindset with a focus on continuous improvement and efficiency
• Comfort working across business and technical stakeholders — you can talk to a CFO and a Salesforce admin in the same afternoon

Qualifications

Must Haves

• Hands-on Zuora Billing experience — product catalog management, SKU configuration, workflow automation, subscription amendments, and reporting
• Understanding of the Salesforce ecosystem, ideally with exposure to the Zuora for Salesforce connector or CPQ
• Strong grasp of SaaS subscription billing concepts — ARR, MRR, proration, amendments, and co-terming
• Familiarity with quote-to-cash processes and where the handoffs between Sales, Finance, and Systems live
• Analytical mindset with a focus on continuous improvement and efficiency
• Comfort working across business and technical stakeholders — you can talk to a CFO and a Salesforce admin in the same afternoon

Benefits

• Fully remote-first work with flexible work arrangements 🏡
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
• New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
• Endless opportunity for career growth and internal mobility 🌱
• Employee driven DE&I programs 🫶