Business Systems Engineer II

Summary

Accurate Background is dedicated to enhancing the background screening experience through innovative solutions. They are seeking a Business Systems Engineer II to support and enhance enterprise applications, primarily focused on Salesforce, while ensuring reliable system operations and improving usability.

Responsibilities

• Configure and support solutions in Salesforce based on defined requirements
• Build and maintain automations, workflows, and system configurations to support business processes
• Assist with integrations across Salesforce and related tools using APIs and native capabilities
• Troubleshoot system issues, investigate root causes, and support resolution efforts
• Design solutions with a focus on usability and end-user experience
• Partner with Business Analysts to execute against a prioritized backlog
• Follow standard delivery processes for configuration, testing, validation, documentation, and release readiness in alignment with SAFe practices
• Create and maintain documentation as part of solution delivery
• Support Salesforce user management, including user setup, access provisioning, permission assignments, and routine access maintenance
• Support additional business systems and tools within the Revenue and Client Services teams

Skills

• 3+ years of experience supporting business systems, with focus Salesforce and related platforms
• Hands-on experience with Salesforce configuration (Flows, validation rules, layouts, reporting, etc.)
• Working knowledge of Salesforce security, including profiles, permission sets, roles, sharing rules, and access controls
• Experience following structured delivery practices, including proper configuration, validation testing, change control, and SAFe-aligned execution
• Basic understanding of integrations and APIs
• Strong problem-solving skills and attention to detail
• Ability to learn quickly and adapt to new tools and technologies
• Strong communication skills and ability to work with both technical and non-technical stakeholders
• Interest in growing technical expertise across multiple systems
• Salesforce Administrator certification
• Experience supporting Revenue or Customer Support processes
• Exposure to additional business systems beyond Salesforce
• Experience configuring AI-driven customer support or sales engagement tools integrated with CRM platforms

Qualifications

Must Haves

• 3+ years of experience supporting business systems, with focus Salesforce and related platforms
• Hands-on experience with Salesforce configuration (Flows, validation rules, layouts, reporting, etc.)
• Working knowledge of Salesforce security, including profiles, permission sets, roles, sharing rules, and access controls
• Experience following structured delivery practices, including proper configuration, validation testing, change control, and SAFe-aligned execution
• Basic understanding of integrations and APIs
• Strong problem-solving skills and attention to detail
• Ability to learn quickly and adapt to new tools and technologies
• Strong communication skills and ability to work with both technical and non-technical stakeholders
• Interest in growing technical expertise across multiple systems

Nice to Haves

• Salesforce Administrator certification
• Experience supporting Revenue or Customer Support processes
• Exposure to additional business systems beyond Salesforce
• Experience configuring AI-driven customer support or sales engagement tools integrated with CRM platforms

Benefits

• Annual performance-based bonus, commission, or other variable pay plan
• Medical
• Dental
• 401k