Integrated Solutions Specialist

Summary

Adaptive Biotechnologies is a biotechnology company focused on harnessing the adaptive immune system to transform disease diagnosis and treatment. The Integrated Solutions Specialist supports commercial technology and EMR optimization initiatives by coordinating customer workflows, implementation readiness, cross-functional dependencies, and follow-through. The role owns assigned workstreams, facilitates stakeholder collaboration, resolves operational barriers, and contributes to scalable process improvements.

Responsibilities

• Own the day-to-day operational execution of assigned EMR integration and optimization initiatives from planning through launch and follow-through
• Maintain clear documentation of customer workflows, implementation requirements, readiness, decisions, risks, dependencies, and actions as a reliable source of truth
• Drive resolution of operational barriers by connecting stakeholders, addressing routine issues, and escalating risks that could affect milestones or customer outcomes
• Lead internal and customer working sessions to clarify requirements, assess readiness, resolve execution questions, and establish clear next steps for project recruitment efforts
• Assess downstream impacts and independently advance multiple initiatives, using judgment to prioritize work and recommend practical adjustments
• Identify the stakeholders, inputs, and decisions required for successful implementation and optimization
• Coordinate customer-readiness activities, including workflow documentation, communications, launch resources, training logistics, and follow-up
• Develop sufficient knowledge of customer and EMR workflows to anticipate needs and address routine execution questions, engaging subject-matter experts when specialized decisions are required
• Build credibility with internal and external stakeholders through responsive communication, sound judgment, and reliable follow-through
• Identify recurring execution issues and improve templates, handoffs, workflows, and operating routines
• Capture lessons learned and contribute to standardized playbooks, workflow maps, and onboarding materials
• Use company systems and available data to monitor readiness, workflow performance, utilization, and improvement opportunities
• Use approved automation and AI-enabled tools to reduce administrative effort and improve information quality while maintaining required review and confidentiality
• All Other Duties As Assigned

Skills

• Bachelor's degree plus at least 2 years of related experience, master's degree with relevant experience, or an equivalent combination of education and experience
• Experience supporting or delivering cross-functional initiatives in healthcare, diagnostics, technology, implementation, operations, customer success, or a related environment
• Demonstrated ability to independently organize work, manage competing priorities, and drive assigned deliverables to completion
• Strong judgment and problem-solving skills, including the ability to distinguish routine execution decisions from issues requiring escalation
• Clear and credible written and verbal communication skills across functions and organizational levels
• Ability to quickly learn healthcare technology, diagnostic laboratory, customer workflow, and EMR integration concepts
• Proficiency with common business and collaboration tools and sound judgment when handling confidential or sensitive information
• Adaptive is not currently sponsoring candidates requiring work authorization support for this position
• 3 or more years of relevant experience, including ownership of defined workstreams or implementation activities
• Exposure to EMR/EHR platforms such as Epic, Oracle Health/Cerner, athenahealth, eClinicalWorks, or OncoEMR
• Experience in oncology, molecular diagnostics, laboratory operations, digital health, or healthcare technology
• Experience coordinating testing, workflow change, customer launch, or post-launch optimization activities

Qualifications

Must Haves

• Bachelor's degree plus at least 2 years of related experience, master's degree with relevant experience, or an equivalent combination of education and experience
• Experience supporting or delivering cross-functional initiatives in healthcare, diagnostics, technology, implementation, operations, customer success, or a related environment
• Demonstrated ability to independently organize work, manage competing priorities, and drive assigned deliverables to completion
• Strong judgment and problem-solving skills, including the ability to distinguish routine execution decisions from issues requiring escalation
• Clear and credible written and verbal communication skills across functions and organizational levels
• Ability to quickly learn healthcare technology, diagnostic laboratory, customer workflow, and EMR integration concepts
• Proficiency with common business and collaboration tools and sound judgment when handling confidential or sensitive information
• Adaptive is not currently sponsoring candidates requiring work authorization support for this position

Nice to Haves

• 3 or more years of relevant experience, including ownership of defined workstreams or implementation activities
• Exposure to EMR/EHR platforms such as Epic, Oracle Health/Cerner, athenahealth, eClinicalWorks, or OncoEMR
• Experience in oncology, molecular diagnostics, laboratory operations, digital health, or healthcare technology
• Experience coordinating testing, workflow change, customer launch, or post-launch optimization activities

Benefits

• Equity grant
• Bonus eligible