Growth Product Manager (CS Team)

Summary

Adapty.io makes it easy for mobile apps to manage in-app purchases and paywalls. The Growth Product Manager will own a portfolio of clients, helping them improve subscription revenue through funnel analysis, paywall and pricing recommendations, A/B testing, product adoption, retention, and account expansion.

Responsibilities

• Own a portfolio of 30-40 clients. You'll be the main point of contact and the person accountable for their retention, health, and growth
• Onboard new clients. After handoff from Sales, guide them through integration, help them build their first funnel and paywall, and get their campaigns live
• Close product adoption gaps. Audit how each client actually uses Adapty, spot underused features, and drive them to full adoption. Identify at-risk accounts early and act before renewal is in question
• Drive account growth. Run paywall and UA analyses, and come to clients with concrete A/B test recommendations that move their subscription revenue, not generic check-ins
• Unlock and close cross-sells. Identify expansion potential across the product line and own those deals through to closed-won
• Be the voice of the customer. Gather and relay feedback, bugs, and feature requests to the product team, and follow up so critical issues actually ship
• Know the product inside and out. You'll be expected to answer detailed technical questions and support complex use cases without escalating everything

Skills

• Hands-on experience with in-app subscriptions. You've worked with subscription monetization directly, not just adjacent to it
• Full-cycle mobile growth background. Ideally you've owned traffic acquisition through to purchase: UA, funnel optimization, monetization, A/B testing
• Fluent English, written and spoken
• Comfortable with sales. You're not afraid to open a commercial conversation, ask for the expansion, and close it
• Sharp mind and strong communication. You can hold a strategic conversation with a founder or a growth lead and be taken seriously
• Independent and proactive. We don't micromanage — you own your accounts and your numbers
• Experience at a SaaS company in the mobile industry
• Working knowledge of Amplitude, Meta Ads, and creative testing
• Track record of measurable account expansion or upsell in a previous CS role
• Familiarity with support/CRM tools

Qualifications

Must Haves

• Hands-on experience with in-app subscriptions. You've worked with subscription monetization directly, not just adjacent to it
• Full-cycle mobile growth background. Ideally you've owned traffic acquisition through to purchase: UA, funnel optimization, monetization, A/B testing
• Fluent English, written and spoken
• Comfortable with sales. You're not afraid to open a commercial conversation, ask for the expansion, and close it
• Sharp mind and strong communication. You can hold a strategic conversation with a founder or a growth lead and be taken seriously
• Independent and proactive. We don't micromanage — you own your accounts and your numbers

Nice to Haves

• Experience at a SaaS company in the mobile industry
• Working knowledge of Amplitude, Meta Ads, and creative testing
• Track record of measurable account expansion or upsell in a previous CS role
• Familiarity with support/CRM tools

Benefits

• Flexible remote work. Join us from anywhere or work onsite in our Belgrade or London offices.
• Language learning
• Sports
• Health insurance
• Laptop coverage